Italian (Italiano) Airline Customer Support
3 semanas atrás
**IT**:Italian Airline Customer Support / Ufficio Lisbona / 2000€ Bonus
**PT**: Apoio ao Cliente Companhia Aérea Italiana / Escritório Lisboa /2000€ Bónus
- **2000€ gross starting bonus with this project (extra 500€ paid after 3, 6, 9 and 12 months)**
**Location: Lisbon, Portugal**
- **Possible start 13.12**:
- We offer efficient and fast remote recruitment process
- **It is great possibility to get good money throughout the year in Portugal**:
- **We offer office based work system in Lisbon Oriente**:
- **Shifts system: Monday to Sunday**: 7:30 - 17:30 - (40h per week, 8h/day, 5 days/week)
- **We do NOT require previous experience**, we will teach you everything
**Company**:
**Our client is one of the most popular airline in Europe**. Its services offer amazing deals in many places. Due to the easing of the restrictions, interest in these services is growing very rapidly, which is why we are looking for new Italian-speaking employees for our team in Lisbon
We are looking for you - join our team and support us in managing our clients' needs
**As a Customer Support you will**:
- Provide the excellent service in booking management in **Italian** (bookings, clarifying doubts, making changes/rescheduling or upgrading the journey, explaining the client demands with Airport services)
- Assist clients via inbound calls and/or chat in the after-sales process by answering inquiries regarding the reservations and attending to potential requests
- Manage the reservations back-office (ticket issuing, modification, and cancellation of reservations).
- Maintain solid customer relationships by handling their questions and concerns with speed and professionalism
**What do we expect**:
- **Fluency in Italian (C2 - native)**:
- **Communicative English level**:
- You live anywhere in Lisbon or you are ready to relocate there
- Ability to communicate clearly and effectively
- You are looking for adventure in fast growing, international company
- **We do NOT require previous experience**, we will teach you everything
**What we offer**:
- Possible start**:13.12**:
- **Competitive salary and remuneration system (incl. meal allowance)**:
**1050€ gross x12 months** or **900€ gross x14 months **-basic salary
**up to 100€ **gross performance bonus/month,
**meal allowance: 7,23€ NET/day **(approx 145€ NET/month in a voucher card)
***2000€ gross starting bonus with this project (extra 500€ paid after 3, 6, 9 and 12 months)**
- **Working time frames**:Monday to Sunday**: 7:30 - 17:30 - (40h per week, 8h/day, 5 days/week)
- **Full time fixed term 6-months employment contract with extension possibility **(according to the Portuguese law)
- Training is provided at the beginning of the work
- **We offer office based work system in our modern location in Lisbon - Oriente**:
- **Complete online hiring process regulated**:
- A Bring a Friend Program with attractive incentives
- **Private Health Insurance from day 1**:
- Personal and career development programs and mentoring to develop skills
- Possibility to participate in a growing multicultural Project
- Benefit from our modern amenities, many discounts in local businesses, free medical appointments at the office, sports and social responsibility activities, internal parties and much more
**Note: We require EU citizenship or full rights to work in Portugal**
Are you interested in a new adventure?
- # _assistente administrativo; apoio ao cliente; vagas emprego; atendimento ao cliente; assistente apoio cliente; operador de call center; suporte aéreo, italiano, Easyjet, supporto aereo, italiano,
**Job Types**: Full-time, Contract
Contract length: 12 months
**Salary**: 1,050.00€ - 1,150.00€ per month
Application Question(s):
- Your current location:
- When is the closest possible date to start for you?
- Are you ready to work in our Office in Lisbon Oriente?
**Language**:
- English communicative (required)
- Italian (C2-native) (required)
Expected Start Date: 13/12/2023
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