IT Network Customer Support Emea

2 semanas atrás

Porto, Portugal IWG Tempo inteiro

**IT Network Customer Support EMEA**:
**This role can be based anywhere in Portugal**

**About IWG**:
We’re changing the world of work. We believe that business success is underpinned by the effectiveness of its people. So we made it our mission to help millions of people have a great day at work - every day. With locations in practically every country, city, town and transport hub, and options ranging from an hour’s coworking to multi-year office space leases, we enable people and businesses to work where, when and how they want.

**Technology in IWG**

We’re focused on delivering seamless digital propositions which allow customers to instantly manage their requirements and position IWG as the “Digital First” workspace provider. As early adopters of the latest technologies - whether it be Artificial Intelligence, Office IoT, Data or Cloud Solutions - we create business value and are constantly striving to find new and improved ways to help our customers. Which is why we’re always on the look-out for intelligent, energetic, self-motivated, and curious individuals. We want to bring about a global workspace revolution and want you to help.

***:
**The role**:
How do you scale to thousands of centers distributed around the globe in more than 120 countries? From the networks that connects our +3200 offices and datacenters, to our wired and Wi-Fi networks in offices around the globe, there is always space to improve the IT status quo.

**What you’ll need to s**ucceed**:
Do you have an interest in networks and you seek working in high demanding environments in which you can make a difference? Are you a curious and forward-thinking person looking to grow in your professional career?

We are seeking someone who combines a track record supporting large scale network infrastructure, with the technical expertise in the connectivity domain. You will be taking a leading role in the deployment and configuration of IWG networking services across the world.

You should have experience working in a global team-oriented, collaborative international environment, and deliver your objectives within expected timelines. You will also have to be able to work independently as a part of a larger team in an international organization.

**Responsibilities**:

- Reporting to the Network Engineering Manager, the Network Customer Support Engineer role has overall accountability for ensuring network connectivity is deployed, delivered and configured in accordance with IWG design.
- Provisioning services for our customers such as S2S VPNs, dynamic VLAN assignment, static/dynamic IP assignment, NAT and other services to fit customer needs.
- Accountable for resolving any connectivity issue during the provisioning of the new service requested by the customer.
- Support our IT Sales team gathering requirements from customers and translating into technical solutions according to IWG standard service offering.
- Act as consultant and technical reference for corporate clients facing challenges setting up their own IT equipment.
- Lead resolution of complex incidents affecting our centers across the globe.

**Qualifications/Experience**:

- BSc (Engineering, Computer Science or related) required, MSc or above preferred
- +3 years of IT Network Engineer experience with Cisco/Meraki/HP/Aruba network infrastructure.
- Strong networking/security technical skills - experience managing large scale networks including WAN/LAN/WLAN/Security devices and services globally.
- Network related Certifications would be a plus (CCNA, CCNP or equivalents)
- Has worked in a high-growth, fast-paced and environment and can deliver results to demanding time scales in an ambiguous environment.
- Excellent English verbal and written communication skills.
- Hands-on, involved management approach with a relentless attention to detail while simultaneously capable of seeing the bigger picture.
- Low ego, high on delivery. Must be prepared to ‘get hands dirty’ and be actively Involved / personally contribute.

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