Desktop Support Analyst

2 meses atrás


Lisboa, Portugal HAYS Tempo inteiro

2nd line Support Windows Ecosystem

The company where you will be working
You will be a part of the Hays tech team working at the headquarters of the Portuguese branch of the European Aerial Emergency Service Operator, based in Greater Lisbon.

Your Tasks
Provide second line fault fix to agreed SLA’s

Provide second line request resolution to agreed standards and KPI’s

Maintain Desktop environments to agreed standards.

Maintain Operational and Technical Documentation to agreed standards.

Provide organised and regular communication regarding calls to the end customer

What you'll need to succeed
Proven experience of working in accordance with Service Level Agreements

Strong written communication in Spanish and English. Spoken Spanish (B1/B2)

Technical and Specialist Knowledge

Ability to problem-solve complex technical issues

Provide 2nd Line desktop support to users in a Win10 environment.

Configure and provide support for business use mobile devices.

Work with a service desk tool to ensure requests are logged, updated and closed to agreed SLA’s.

Resolve any problems/queries relating to the PC’s, laptops, Printers, LAN, Videoconference, and other IT and telecommunications systems.

Liaise with by 3rd line teams to provide support to server and network equipment.

What Hays can offer you
Direct contract with Hays (with access to personalised career management)
Health insurance and Hays Cares + Benefits
Take on the first step to access Hays ecosystem of clients and partners, working actively on your tomorrow

Next Steps
If this is not quite what you are looking for, please contact us to discuss other career opportunities, always in the strictest confidence. #1029215

Gross Salary + Hays Benefits


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