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Jr IT Support Analyst
1 semana atrás
**Description**:
**A PPM Coachers está a contratar para a função de Junior IT Support Analyst**
**A tua missão**:
- Atendimento e suporte a clientes (níveis 1, 2 ou 3 de suporte);
- Fornecer uma comunicação clara sobre o escalar de tickets de suporte a outras equipas;
- Acompanhamento e gestão dos tickets encaminhados a outras equipas ou junto dos responsáveis de equipa;
- Assegurar as boas práticas definidas e um bom nível de serviço prestado aos utilizadores finais;
- Comunicação construtiva e paciente;
- Controlo, quando necessário, de nível 1 de suporte.
**Requirements**:
**O que procuramos**:
- Experiência em suporte de TI, resolução de problemas e capacidade de organização;
- Conhecimento consolidado em sistemas desktop e ferramentas de administração remota;
- Sólido conhecimento de tecnologias Windows;
- Boa capacidade de relacionamento interpessoal (capaz de lidar com utilizadores de diferentes níveis hierárquicos);
- Capaz de identificar potenciais problemas antes do seu surgimento e tomar medidas corretivas;
- Capacidade de analisar tendências e identificar necessidades futuras;
- Capacidade de fazer recomendações estruturadas e baseadas em conclusões sólidas;
- Autonomia na resolução de problemas E2E;
- Compreender as necessidades das áreas de negócio e oferecer soluções e sugestões de melhorias nos serviços;
- Elevada capacidade de entendimento e compreensão de novas formas de controlo de segurança de TI (o que pode e o que não pode ser feito no desktop).
- **Conhecimento das ferramentas**: Zendesk, SalesForce e MS-Office 365.
- **Inglês (C1|C2)**
**Setor**:Serviços de Alimentação
**Local**: Lisboa
**Modelo de Trabalho**: Regime híbrido
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