Energy Services Professional

Há 1 mês

Lisboa, Portugal EDP Energias de Portugal S.A. Tempo inteiro

Location:

- Lisboa - Portugal
- Salary:

- Competitive
- Type:

- Permanent
- Main Industry:

- Search Utilities & Services Jobs
- Advertiser:

- EDP Energias de Portugal S.A.
- Job ID:

- 126314422
- Company:

- EDP Energias de Portugal S.A.
- Posted On:

- 18 March 2023

A EDP é uma empresa global de energia, que lidera com base nos valores da Inovação, da Sustentabilidade e Humanização. Recorrendo à tecnologia do futuro criamos soluções altamente focadas nas necessidades das nossas pessoas e dos nossos clientes, nunca descurando do nosso papel e contributo para com a sociedade.

A Direção TECHNICAL SERVICES & SUPPLY CHAIN da EDP Comercial, está a recrutar para a equipa de gestão de serviço na área de SM - HOME SERVICE & ENERGY EFICIENCY.

Descritivo de funções:

- Colaborar no desenvolvimento operacional dos serviços ligados ao Funciona e Packs da EDP Comercial;
- Acompanhar os inputs/outputs de Field Force no que respeita ao controlo de custos, controlo de KPI, cálculo de capacidade e ajustamento face a alterações legislativas
- Supervisão da rede de prestadores externos através de controlo de indicadores e reuniões regulares com responsáveis das empresas contratadas.
- Implementação ações de melhoria continua nos serviços a seu cargo, incluindo na definição de requisitos de sistema.
- Controlar e assegurar a melhor entrega ao cliente final com a maior segurança e compromisso dos técnicos afetos aos serviços
- Colaboração com a restante equipa de gestão de serviço, operações e outras áreas internas de suporte para alcançar os objetivos

Que tipo de perfil procuramos?
- Licenciatura em Engenharia;
- Experiência relevante relacionada em serviços como:

- Assistência técnica a eletrodomésticos ou gasodomesticos
- instalações de gás ou eletricidade em edifícios de uso residencial ou pequenos negócios,
- Pós-venda de marcas,
- Marketplace de serviços
- Outros serviços similares

Ser EDP é ter acesso a:

- Uma experiência profissional numa empresa internacional líder no seu setor, com medidas de trabalho e horário flexíveis (Contrato Sem termo);
- Reconhecimento através de uma remuneração compatível com a função e outros benefícios adicionais;
- Oportunidades de desenvolvimento pessoal e profissional (projetos transversais, mobilidades, voluntariado, etc.);
Sobre a EDP

Como empresa socialmente responsável, incorporamos nos nossos valores e práticas os princípios da Diversidade e Inclusão. Para alcançarmos todos os nossos objetivos, pretendemos atrair, desenvolver e reter diferentes perfis, assumindo a diversidade como um fator potenciador e diferenciador de inovação fundamental na nossa organização. Acolhemos e valorizamos todas as pessoas, e estamos comprometidos com a inclusão e sentido de pertença de cada pessoa que integre o Grupo EDP.
- Certificação TOP Employer, pelo TOP Employers Institute (EDP Portugal; EDP Renováveis);
- Pertencer ao Bloomberg Gender Equality Index (EDP Portugal; EDP Renováveis;);
- Certificação em Conciliação (Excelência), pela Fundación Másfamília;

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