Energy Services and Field Force Specialist

1 semana atrás

Lisboa, Portugal EDP PT Tempo inteiro

**EDP** is a global energy company that leads based on the values of Innovation, Sustainability and Humanization. Using the technology of the future we create solutions highly focused on the needs of our people and our customers, never neglecting our role and contribution to society.

**Technical Services & Supply Chain Department** of **EDP Comercial**, leader in energy and energy efficiency services, intends to recruit for the **SM - Home Service & Energy **Efficiency **area.**

**Main responsibilities**:

- Take an active role in the operational development of the services included in Funciona and Packs EDP Comercial;
- Monitor Inputs and outputs from field force, including KPIs, customer feedback, health and safety data, technician availability, operational costs, and legislation adjustments;
- Manage field service contracts trough SLA enforcement and regular meetings with supervisors;
- Work closely with the product development department, sales, and customer support to assure the alignment of delivery throughout the customer service lifecycle;
- Propose and manage improvements of field operations, through workflow changes, contract changes and User Stories for the field force management software;
- Work with the remaining team of service managers and other areas of the company to achieve the service goals.

**Looking for people with the following requirements**:

- Bachelor's or Master's degree in Engineering, Management, Economics, or other relevant training for the job;
- 5 to 10 years of professional experience related to the position;
- We value recent experience in management of home services, similar to what we provide:

- Home appliance repair;
- Home appliance installation;
- Complaint resolution management;
- Other home and small business services.
- Critical thinking and the ability to work data through excel (or Power BI and PowerPoint) are a must.

**Joining EDP is to have access to**:

- A professional experience in a leading international company in its sector, with flexible working arrangements and hours and an Indefinite Contract;
- Recognition through remuneration compatible with the position and other additional benefits;
- Opportunities for personal and professional development (transversal projects, mobility, volunteering, etc.).

**About EDP**:
As a socially responsible company, we incorporate our values and practices with the principles of Diversity and Inclusion. To achieve all our objectives, it intends to attract, develop and retain different profiles, assuming diversity as a key factor and differentiator of fundamental innovation in our organization. We welcome and value all people, and we are committed to the inclusion and sense of belonging of each person who is part of the EDP Group.

**What makes us proud as an employer**:

- TOP Employer Certification by TOP Employers Institute (EDP Portugal; EDP Renewables);- Gender Equality Index by Bloomberg (EDP Portugal; EDP Renewables);
- Certification in Conciliation (Excellence) by Fundación Másfamília.

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