Dutch or German Technical Support Advisor

3 meses atrás


Lisboa, Portugal Recruit4Work S.L. Tempo inteiro

Become a part of a group of enthusiastic and immensely skilled experts at a prominent company in the digital technology and services realm We are in search of an exceptionally gifted and customer-centric individual to assume a pivotal role within our technical advisory team. If you possess profound technical expertise, a natural problem-solving inclination, and are prepared to deliver outstanding service to our clientele, this opportunity may mark the next milestone in your professional journey. Discover further details about this thrilling position below and unite with us as we persist in leaving a significant mark on the digital landscape.

Tasks
- Respond to inbound customer requests, document relevant case information
- Ensure excellent customer satisfaction
- Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented
- Collaborate with other technicians to resolve or properly close help tickets
- Manage an individual ticket queue
- Responsible to follow the direction of management and provide feedback

**Requirements**:

- Native or Proficient level of main language
- Fluency in English (C2)
- Experience in technical Troubleshooting
- Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
- Demonstrate patience when communicating and solving issues
- Treat all data and personal information with utmost confidentiality
- Keep up with the latest IT and tech-related trends
- Proactive, self-motivated and a great team player

**Benefits**:

- Competitive wages (14 monthly payments per year)
- Performance bonus
- Transportation allowance
- Health insurance with a dental plan (after 6 months contract)
- Relocation package - shared accommodation and flight reimbursement
- Opportunities for career progression and possibilities for an international career through the International Mobility Program
- Work with adventurous people from over 15 nationalities
- Benefit from our modern amenities, an on-site doctor, many discounts in local businesses, company parties and events and much more
- We promote inter-company mobility to work at any of our sites around the world.
- New and modern office located where the action is: Lisbon
- Portugal.


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