Technical Support Advisor Google

5 meses atrás


Lisboa, Portugal Recruit4Work S.L. Tempo inteiro

As a Technical Support Advisor, you will bring your specialist skillset to solve with precision and efficiency emerging issues that customers may face. You will ensure excellent standards while enjoying every day on the job as you will share your passion for technology with both customers and colleagues. Given the dynamic nature of this job, you can develop your IT skills and advance your career at your own pace.

Tasks
- Respond to inbound customer requests, document relevant case information
- Ensure excellent customer satisfaction
- Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented
- Collaborate with other technicians to resolve or properly close help tickets
- Manage an individual ticket queue
- Responsible to follow the direction of management and provide feedback

**Requirements**:

- Native or Proficient level of main language
- Fluency in English (C2)
- Experience in technical Troubleshooting
- Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
- Demonstrate patience when communicating and solving issues
- Treat all data and personal information with utmost confidentiality
- Keep up with the latest IT and tech-related trends
- Proactive, self-motivated and a great team player

**Benefits**:

- Work with adventurous people from over 15 nationalities
- Benefit from our modern amenities, an on-site doctor, many discounts in local businesses, company parties and events and much more
- We promote inter-company mobility to work at any of our sites around the world.
- New and modern office located where the action is: Lisbon
- Portugal.



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