Delivery Manager
2 meses atrás
At KWAN, we don't just offer jobs - we provide platforms for growth, harnessing your unique skills, passions, and professional background to place you in a project that lets your talents shine. But we don't stop there: we provide continuous support throughout your career journey, collaborating and evolving together, constructing a brighter future one step at a time.
Currently, we are seeking an exceptional Delivery Manager who thrives on complex challenges, and is ready to seize this fantastic opportunity.
**Responsibilities**:
- Lead the implementation of CRM solutions, with a focus on Microsoft Dynamics and SAP Commerce, ensuring successful delivery of projects;
- Collaborate with business units to maintain and review the project backlog, prioritise tasks based on business value, and manage stakeholder expectations;
- Define project timelines and delivery schedules, ensuring deadlines are met while coordinating cross-functional teams;
- Oversee and optimize business processes related to CRM, particularly in the Lead-to-Quote domain, ensuring best practices and industry standards are applied;
- Provide technical and functional support for implemented CRM solutions, promoting continuous improvement of processes and systems;
- Document project processes, status reports, and communication, ensuring clear interaction with all levels of the organisation and clients.
**Requirements**:
- +3 years of experience as a Delivery Manager;
- Deep knowledge of CRM-related business processes, especially within the Lead-to-Quote domain;
- Proven experience managing cross-functional teams, with a demonstrated ability to lead, motivate, and develop team members;
- Strong project management skills, including experience in project methodologies and the ability to negotiate timelines and resources with stakeholders;
- Ability to analyse and interpret data for informed decision-making and process improvements;
- Expertise in conducting requirements analysis and technical specifications documentation;
- Knowledge of industry best practices and standards for CRM implementation and management;
- Strong negotiation skills to manage deadlines, resources, and expectations with internal and external stakeholders;
- Ability to promote and lead continuous improvement initiatives in CRM processes and systems;
- Experience in delivering technical and functional support for CRM systems in a fast-paced environment;
- Excellent problem-solving skills and attention to detail;
- Good communication and collaboration abilities;
- Living in Portugal.
**Offer**:
- Empowering Work Culture: Immerse yourself in a supportive, safe, and respectful work environment where every voice matters;
- Tailored Career Advancement: Leverage our comprehensive career development program, structured meticulously to fuel your professional growth;
- Continuous Learning: Engage in a variety of tech meetups and webinars, designed to keep you at the forefront of the industry;
- Community and Fun: Participate in exciting company events, from movie nights and trivia games to dinners and our annual summer gathering. We believe in work-life integration and encourage team-building and networking.
Let us together shape the future of tech
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