Client Management Office Team Leader

1 semana atrás

Lisboa, Portugal BNP Paribas Tempo inteiro

CLIENT MANAGEMENT OFFICE TEAM LEADER (JOB NUMBER: 2305GMOCM15118)

**About the job**
- The Client Management Office Team Leader contributes to the management of the Client Management (CLM) Office in Lisbon. The mission is to guide and supervise the CLM Office team members, while ensuring the production of the team meets the required standards and quality. The Team Leader should promote a continuous mindset within the team and is expected to manage the team’s work

**Your Main Activities Are**
- Manage recruitments, onboarding and training of new team members
- Ensure animation and continuous development of the team members (hard and soft skills and expertise)
- Allocation of work within the team ensuring a balanced repartition and a correct prioritization of the work
- Define objectives for team members and monitor its execution
- Operationally oversee and manage the team members to deliver activities on time and with the highest level of quality
- Define and implement relevant key performance indicators to monitor team’s activity and performance. Monitor production, quality and incidents
- Define and implement controls for the activity
- Represent the team (in meetings, projects, etc.) whenever required
- Promote team spirit and continuous improvement mindset

**Profile and Skills to Success**
- Master’s Degree in Finance and Accounting / Business Management / Engineering and/or Law
- Up to 2 years of relevant experience
- Advanced level of English, both written and oral
- Adaptability
- Organisational skills
- Decision Making
- Ability to share / pass on knowledge
- Ability to deliver / results driven

LI-Hybrid

**Why joining BNP Paribas?**
- ** Leading banking institution**

BNP Paribas is a leader in the Eurozone, and a prominent international banking institution with strong roots in Europe's banking history. It has a presence in 65 countries, with around 190 000 Employees - including more than 145 000 in Europe.
- ** Our presence in Portugal**

Since 1985, BNP Paribas was one of the first foreign banks to operate in the country. Today, the Group has around 7.100 employees across several entities operating directly in the territory, offering a wide range of integrated financial solutions to support its clients and their businesses.
- ** International reach**

Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions:

- **Retail Banking**, a division that brings together all of the Group’s retail activities and specialised business lines
- **Investment & Protection Services** that include specialised businesses offering a wide range of savings, investment and protection services.
- **Corporate & Institutional Banking** division that offers tailored financial solutions for corporate and institutional client.
- ** Diversity and Inclusion commitment**
- **Commitment towards work/life balance**

At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.
- ** Remote Working Conditions**

At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices.
- In case you are selected for this role, further documentation will be requested to support your hiring process.

**Primary Location**: PT-11-Lisbon

**Job Type**: Standard / Permanent

**Job**: STEERING

**Education Level***: Master Degree or equivalent (> 4 years)

**Experience Level***: Beginner

**Schedule**: Full-time

**Entity***: PRT - CIB

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