Sales Associate

Há 1 mês

Lisboa, Portugal Code for All Tempo inteiro

We are seeking a proactive **Sales Associate** to join our team, supporting our mission to expand and enhance our short-course and long-course offerings. This role is key in ensuring a seamless experience for prospective students and a smooth operational flow across our educational products.

As our Sales Associate, you’ll have a **blend of responsibilities** **spanning** **commercial**, **administrative**, and **growth**-focused areas. You’ll directly engage with leads and prospective students, supporting them throughout their journey with our short-courses and long-courses, while taking ownership of critical administrative processes.

This role requires someone detail-oriented, with strong communication skills and a drive to innovate, as you will play a vital role in our team’s continuous improvement and success.

**Why this is this position FOR YOU**
- Embrace a **standard Monday to Friday work schedule.** No need to work weekends or evenings
- Enjoy the **flexibility of remote work for a part of the week,** with the option to take extended periods away from the office if you need to
- Be a key stakeholder **building new product lines within a start-up setting,** growing your entrepreneurship skills, transversal to several areas of the business
- **Engage with brand-new initiatives at Code for All_** with a lot of space for your opinion to be heard and for your ideas to be tested :)

**Your Responsibilities
- Proactively engage with our leads **from **short-courses** to convert them to paying customers - **Commercial**
- Proactively **reach out to leads who have abandoned the checkout process** to provide assistance and encourage upsell opportunities;
- Take **ownership of managing and presenting acquisition online webinars**, ensuring smooth execution and optimal attendance to drive acquisition efforts;
- Own the administrative work of the **short-courses** - **Administrative**
- **Verify and reconcile payments**, ensuring accuracy and compliance with established procedures;
- Generate and **issue certificates as required for public funded programs**;
- Support the admissions team working on long-courses and analyze **and report on your performance - Growth**
- Monitor your **outcomes and provide insights into your performance**, assessing the effectiveness of different strategies and approaches.
- **Document processes and share best practices** with team members to enhance overall effectiveness and adaptability.
- Contribute to the **growth of our products with ANY IDEAS you might have** taking ownership of a few projects that will enable us and YOU to grow :)

**About you
- You are **based in Portugal** (ideally, you are based in Lisbon)
- You (ideally**) have 1 year + of experience in** recruitment, customer support, sales or another valued **customer-facing role**. Tech-related experience is a plus.
- You are a **clear and confident communicator**, with exceptional written and verbal Portuguese and English language skills
- You excel in **organization**, **maintaining structure and finding practical solutions.**:

- You prefer **working autonomously and have confidence in your ability** to learn independently.
- You (ideally) **have experience working with a CRM.** Experience with HubSpot is a plus
- You **also enjoy administrative work** and having your own independence in managing and optimizing processes

**Application Process **️**
- ** CV & questionnaire screening**:

- **Interview** with João Canavarro, Director of Sales
- **Short case study** completed asynchronously
- **Case study presentation** to João & Sales team
- **Meet the team**

**Next Steps
- Applications close on November 22nd
- The target start date is **December 2024** or **January 2025

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