Multilingual Customer Implementation Specialist

2 meses atrás

Lisboa, Portugal Verizon Tempo inteiro

**When you join Verizon**:
Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward - and you can too. Dream it. Build it. Do it here.

This is a full-time role in Global Customer Success department. We are looking for a professional who is passionate to deliver the best customer experience and service level in a fast-growing and dynamic environment.

Essential job functions:

- As a single point of contact, ensuring that the onboarding of customers is carried out on schedule.
- Coordinating installations between customer and installation vendor.
- Making sure the customer is comfortable with the product by checking the installations are complete and the training delivered.
- Becoming a technical expert of the Verizon Connect platforms and developing a deep understanding of the fleet management space.
- Actively working with other departments of Verizon Connect global organization as well as deal with customers and vendors on a daily basis.
- Recognising the patterns for recurring matters and take necessary actions to achieve fastest possible resolution and assure the highest customer satisfaction level.
- Working in a multilingual environment while serving several markets.

You’ll need to have:

- Bachelor’s degree or relevant experience.
- Strong communication and listening skills.
- Well-developed time management and prioritization skills.
- Structured “can-do” approach to open matters and tasks in a demanding environment.
- Methodical and conscientious documentation skills.
- Willingness to develop while identifying opportunities over self-reflection.

Even better if you have one or more of the following:

- Experience in Vendor Management and Scheduling Service Deployment activities.
- Multilingual skills fluent written and verbal communication in English and French.
- Experience with ERP & CRM systems - SAP and Salesforce would be preferred.

**Verizon Connect**
Our GPS fleet management software can help you reduce fuel costs, increase productivity and improve customer service with digital technology solutions.

**Where you’ll be working**: In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

**Scheduled Weekly Hours**: 40

**Diversity and Inclusion**:
We’re proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

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