Mfs Client Business Account Manager

2 semanas atrás

Lisboa, Portugal BNP Paribas Tempo inteiro

MFS CLIENT BUSINESS ACCOUNT MANAGER (JOB NUMBER: 2301SSOP13753)

**About the job**
- The MFS Client Business Account Manager is responsible to maintain existing business with current clients, grow business relationships with them and assist in bringing new clients on board. They will help clients to better understand the full potential of the service offer and act as liaison between the client and the Dealing Services Department
- The MFS Client Business Account Manager pilots the client experience to achieve a desired level of service across the entire department/organisation. By understanding the client’s business and service expectations, they translates this into service delivery requirements

**Your Main Activities Are**
- Build Client Knowledge and trustful relationships
- Develop a strong contact network across the client organization
- Understand the client strategy and requirements to enable Dealing Services to deliver on the promises to meet client needs
- Manage the operational contact, by ensuring a full understanding of the clients’ needs and expectations across the organisation and providing clarity for the required actions to serve the clients
- Manage prompt resolution to clients’ complaints, and efficient response to request
- Document, coordinate and manage resolution of problems or issues affecting the quality of the service delivered and the overall client experience
- Facilitate across the department the resolution of escalated issues by establishing a service governance framework
- Organise regular formal service performance reviews with clients according to strategic priorities and client needs, including preparation of the review (agreed agenda) and follow-up on agreed action plans. This should be conducted according to global guidelines, including call memos, minutes and issues escalation measures. Use issue logs, query database and client feedback to conduct these reviews both internally and externally with the client
- Engage all the relevant teams (IT, Dealing Desk, Product, Business Support) in the pursuit of service quality delivery and improvement
- Ensure proper coordination of relationships with third parties related to the client activity, including Brokers, third party Asset Managers, auditors and external middle office service providers

**Profile and Skills to Success**
- Bachelor’s Degree
- At least 2 years of relevant experience
- Fluent level of English
- Good Knowledge in Operations and Processes
- Proficiency in Office Pack (Word, PowerPoint and Excel)
- Ability to deliver / Results driven
- Communication skills - oral & written
- Client focused
- Ability to manage / facilitate a meeting, seminar, committee, training

LI-Hybrid

**Why joining BNP Paribas?**
- **Leading banking institution**

BNP Paribas is a leader in the Eurozone, and a prominent international banking institution with strong roots in Europe's banking history. It has a presence in 65 countries, with around 190 000 Employees - including more than 145 000 in Europe.
- **Our presence in Portugal**

Since 1985, BNP Paribas was one of the first foreign banks to operate in the country. Today, the Group has around 7.100 employees across several entities operating directly in the territory, offering a wide range of integrated financial solutions to support its clients and their businesses.
- **International reach**

Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions:

- **Retail Banking**, a division that brings together all of the Group’s retail activities and specialised business lines;
- **Investment & Protection Services** that include specialised businesses offering a wide range of savings, investment and protection services;
- **Corporate & Institutional Banking** division that offers tailored financial solutions for corporate and institutional clients.
- **Diversity and Inclusion commitment**
- **Commitment towards work/life balance**

At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.
- **Remote Working Conditions**

At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from

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