Betting Client Services Executive

2 semanas atrás

Aveiro, Portugal Stats Perform Tempo inteiro

Who we are

Stats Perform collects the richest sports data in the world and transforms it through revolutionary artificial intelligence (AI) to unlock the most in-depth insights for media and technology, betting and team performance. With company roots dating back almost 40 years, Stats Perform embraces and solves the dynamic nature of sport - be that for digital and broadcast media with differentiated storytelling, tech companies with reliable and fast data to power their own innovations, sportsbooks with in-play betting and integrity services, or teams with first-of-its-kind AI analysis software. As the leading sports data and AI company, Stats Perform works with most of the top global sports broadcast companies, tech companies, sportsbooks, teams and leagues.

What you’ll be doing.

As a successful Betting Service Executive at Stats Perform, you’ll be responsible for ensuring the delivery and consumption of Stats Perform’s Betting products to our entire Betting client base. You will do this by collaborating with both internal and external stakeholders to ensure prospective and contracted clients are provided a seamless integration of the services. You will form a deep understanding of the Trading products and leverage your communication skills - along with your knowledge of the sports industry and of Stats Perform’s operational organisation - to ensure that clients are receiving the maximum value of their licensed products.

Roles and Responsibilities
- Being the voice of the customer internally and be the voice of the business externally.
- Provide technical consultancy to the customers, working closely with the commercial and success teams to help onboard our varied Bet trading products depending on the customer needs and requirement.
- Act as an escalation path directly from the customers or from the support teams for any or all technical issues with the Bet trading product verticals
- Liaise with the Operations teams to ensure data capture, quality and delivery is line with our commercial agreements.
- Collaborate with the Product, Engineering and Network teams on the customer onboarding strategies for new products and features whilst helping develop and implement processes and procedures to streamline operations and improve the customer experience.
- Communicate findings, recommendations and be an active arm in the product feedback loop within the business for all the Bet product verticals.
- Keeping up to date with industry trends and best practices to provide the highest level of service to customers.

**Requirements**:

- Minimum 2-year experience in a client facing role preferably from a data / media / technology or betting services industry or experience in service integration management.
- Excellent communication and interpersonal skills, with the ability to effectively communicate technical information to both technical and non-technical audiences.
- Technical aptitude with a good understanding of software systems, development processes, and IT infrastructure.
- Strong problem-solving skills and ability to think creatively to resolve complex technical issues.
- Keen attention to detail, organisational skills and ability to multitask and work independently in a fast-paced environment.
- Sound sports knowledge.

Desired / Preferred Technical Skills/expertise.
- An understanding of data delivery methodologies
- An understanding of the sporting calendar and landscape
- An understanding of the Betting and Gambling Industry
- Knowledge of network architecture, security protocols, and infrastructure components such as servers, storage, and databases.
- Understanding or working knowledge on REST APIs, XML, JSON, and web sockets.
- Basic understanding of data query languages and logfile analysis.
- Knowledge of CRM tools and experience with project management methodologies

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