French Speaking Customer Support Agent

3 semanas atrás


Lisboa, Portugal Betting Connections Tempo inteiro

**Responsibilities**:

- Receive incoming calls
- Deal with management acts, inquiries and complaints by telephone
- Understand members' demands and find solutions
- Communicate with members in a personalized way
- Use multiple contact channels with members as technology evolves (chatbot in particular)
- Participate in improving the quality of service to customers (work on processes, analysis of complaints, etc.)

**Requirements**:

- 1 year of previous experience in a customer support role
- Excellent level of French, C2 level
- Ideally, higher education
- Autonomous, with a great sense of organization
- Comfortable with tools such as Excel and Word
- Strong interpersonal skills and team spirit

**Offer**:

- Scalable salary per month
- Equipment provided & Monday to Friday schedules
- Meal allowance 7€ per day
- 30€ of Transport Allowance
- Performance Bonus
- Health Insurance from day 1 (discounts for families)
- Free Medical Visits twice per month
- High investment life work balance and quality-health actions and benefits, for example offering massages to all employees, and access to a doctor
- Career development - an adaptation of the function and progression for other roles
- Important given to Employee feedback
- Collaborations for discounts in stores, gyms, and others
- Resting & Meals room

Salaire : 1 120,00€ par mois

Date de début prévue : 13/02/2023



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