![Pleo](https://media.trabajo.org/img/noimg.jpg)
Junior Hybrid Customer Success Manager
3 semanas atrás
**Junior Hybrid Customer Success Manager - DACH**:
Location
Lisbon
Team
Customer Experience
Let’s face it: out-of-pocket expenses suck. And manual expense spreadsheets are old-school. No one wants to wait until payday to be reimbursed for something they bought for work, and finance teams have better things to do than spend hours tapping away on Excel. At Pleo, we’re on a mission to change this. We’re here to make spend management surprisingly effective and empowering - for finance teams and employees. But.. we need your help
**What are we looking for?**
We're on the search for experienced customer experience professionals (junior-mid level) to join our hybrid CSM team in our amazing office in Lisbon, serving our **German speaking customers **.
We are looking for someone with 1-3 years of proven experience in a consultative customer-facing role (customer success management, account management, management consulting, etc.) as well as experience in an enterprise software or SaaS organisation.
The hybrid CSM team is expected to assist our customers on their journey with Pleo, from their early days in the platform to becoming Pleo advocates. This role is hybrid: primarily focusing on helping our customers expand with Pleo and adopt our features on their journey to become Pleo fans.
**What will you be doing?**
In the CX team, our mission is to “Build strong and lasting relationships with our customers to ensure they get the value they signed up for and expand with us"
Your responsibilities will be to:
- Nurture, support and process expansion for any opportunity from the customer base
- As a customer's trusted product advisor and business consultant advise them on how to create their ideal processes with the tool to optimise their value-add
- Own the adoption journey of your customer portfolio (after the onboarding phase)
- Collaborate across teams with different internal stakeholders such as product management, services & solutions, marketing, customer support, etc. to improve the entire customer experience
- Cultivate key customers to become advocates of Pleo and the Fintech community
- Manage day-to-day operations and long-term business relationships with our customers
- Do everything in your power to prevent customers from leaving Pleo through measuring health scores, and product/ feature adoption and acting proactively on those
- Optimise the product-market-fit by building the bridge between the customer's feedback and our product team
**If you can recognise this, then you are the one we are looking for Read on to find out more about what we need...**
- Prior experience in account management or sales or customer success roles
- You have an open mindset that always looks for the positive. Your customers and colleagues find your energy contagious
- You truly enjoy helping others move and improve. You love helping your customers scale and grow
- You love goals and objectives. You don't always need to be given tasks - you create your own tasks while chasing your targets, and it motivates you to reach them
- You love a fast-paced and dynamic environment, where you have different kinds of tasks - from customer calls to meetings with our product team
- This is a high volume, high velocity role. Being able to think and do things at scale is a huge plus
- You are a trustworthy person who always ensures that deadlines are reached, promises are kept, and you do what is expected of you
- You are empathetic. You have a strong ability to feel how others are doing. You are also able to communicate in a very empathetic way and touch people's emotions You are fluent in English & German**Show me the benefits**
- Your own Pleo card (no more out-of-pocket spending) Lunch is on us - with catering in our Lisbon, Copenhagen and London offices
- 25 days of PTO + public holidays
- Private health insurance with Médis
- Hybrid work set up: 3 days per week in the Lisbon office
- Option to purchase 5 additional days of holiday through a salary sacrifice
- Wellbeing days - fully paid days off designed for a slower pace, allowing you to take time to recharge and prioritise self-care We’re trialing MyndUp to give our employees access to free mental health and wellbeing support with great success so far ❤️
- Access to LinkedIn Learning - acquire new skills, stay abreast of industry trends and fuel your personal and professional development continuously Paid parental leave - we want to make sure that we're supportive of families and help you feel that you don't have to compromise your family due to work
- All of us have a stake in Pleo’s success - ask us about our equity grant scheme
**Why join us?**
Working at Pleo means you're working on something very exciting: the future of work. Our mission is to help every company go beyond the books. Pleo itself means ‘more than you’d expect’, and it’s been the secret to our success over the last 8 years. So it’s only fitting that we’d pass this philo
-
Junior Hybrid Customer Success Manager
Há 5 dias
Lisboa, Lisboa, Portugal Pleo Tempo inteiroJunior Hybrid Customer Success Manager - DACH Let's face it: out-of-pocket expenses suck. And manual expense spreadsheets are old-school. No one wants to wait until payday to be reimbursed for something they bought for work, and finance teams have better things to do than spend hours tapping away on Excel. At Pleo, we're on a mission to change this. We're...
-
Junior Hybrid Customer Success Manager
3 semanas atrás
Lisboa, Portugal Pleo Tempo inteiro**Junior Hybrid Customer Success Manager - Spain/France**: Location Lisbon Team Customer Experience Let’s face it: out-of-pocket expenses suck. And manual expense spreadsheets are old-school. No one wants to wait until payday to be reimbursed for something they bought for work, and finance teams have better things to do than spend hours tapping away on...
-
Junior Hybrid Customer Success Manager
3 semanas atrás
Lisboa, Portugal Pleo Tempo inteiro**Junior Hybrid Customer Success Manager - Spain/France**: Location Lisbon Team Customer Experience Let’s face it: out-of-pocket expenses suck. And manual expense spreadsheets are old-school. No one wants to wait until payday to be reimbursed for something they bought for work, and finance teams have better things to do than spend hours tapping away on...
-
Junior Hybrid Customer Success Manager
Há 5 dias
Lisboa, Lisboa, Portugal Pleo Tempo inteiroJunior Hybrid Customer Success Manager - Spain/France:LocationLisbonTeamCustomer ExperienceLet's face it: out-of-pocket expenses suck. And manual expense spreadsheets are old-school. No one wants to wait until payday to be reimbursed for something they bought for work, and finance teams have better things to do than spend hours tapping away on Excel. At...
-
Junior Customer Success Manager
1 semana atrás
Lisboa, Portugal CARMA Tempo inteiro**Job Title Grade/Level** Junior Customer Success Manager L1 **Department Unit** Client Success Client Service **Direct Manager Number of Incumbents** Ana Luísa Varelas 1 **Job Code Last Review** CRB-CS04 N/A **Job Purpose** Meet client needs, retain and upsell them so that clients are satisfied, thus ensuring they are getting the best value possible...
-
Customer Success Manager
Há 5 dias
Lisboa, Lisboa, Portugal Variacode Tempo inteiroCustomer Success Manager Portugal Lisboa Customer Success ManagerPortugalLisboa Lisbon, Lisbon, Portugal Why We Need You Inclusion and diversity have been part of our cultural values since day one. From our CEO to our newest employee, we take individual ownership in creating a work environment where everyone can thrive. As we prepare for our next growth...
-
Junior Success Manager
Há 7 dias
Lisboa, Portugal UAWC Agency Tempo inteiroWe are looking for a Junior Success Manager for the Marketing industry. Would you like to start your career in Marketing? If you are a fluent English speaker and are based in Lisdoa, I have an excellent opportunity for you! About Us: We're UAWC, an international tech-smart ecommerce marketing agency. We help small-to-medium-size eCommerce businesses...
-
Customer Success Manager
Há 5 dias
Lisboa, Lisboa, Portugal Astanor Tempo inteiroCustomer Success Manager (German speaking) We're on the hunt for an inspired Customer Success Manager to join our team, someone who thrives on enhancing client relationships and leading the charge in delivering exceptional service. As our Customer Success Manager, you'll be the heartbeat of our client experience post-sale, ensuring that our solutions are not...
-
Customer Success Manager
Há 5 dias
Lisboa, Lisboa, Portugal Variacode Tempo inteiroCustomer Success Manager Portugal Lisboa Customer Success ManagerPortugalLisboaLisbon, Lisbon, Portugal Why We Need You Inclusion and diversity have been part of our cultural values since day one. From our CEO to our newest employee, we take individual ownership in creating a work environment where everyone can thrive. As we prepare for our next growth...
-
Customer Success Manager
Há 5 dias
Lisboa, Lisboa, Portugal Variacode Tempo inteiroCustomer Success Manager Portugal Lisboa Customer Success ManagerPortugalLisboa Lisbon, Lisbon, Portugal Why We Need You Inclusion and diversity have been part of our cultural values since day one. From our CEO to our newest employee, we take individual ownership in creating a work environment where everyone can thrive. As we prepare for our next growth...
-
Manager Of Customer Success
Há 5 dias
Lisboa, Lisboa, Portugal Variacode Tempo inteiroManager of Customer Success & Renewals Lisboa Manager of Customer Success & RenewalsLisboa Lisbon, Lisbon, Portugal Manager Customer Success & Renewals Why We Need You We are seeking an experienced and strategic leader to join our team as the Manager of Commercial Customer Success and Renewals for our EMEA + APJ regions. In this critical role, you will...
-
Manager, Customer Success
3 semanas atrás
Lisboa, Portugal PagerDuty Tempo inteiroPagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud. Visit our careers site to explore life at PagerDuty, discover opportunities, and sign-up for job alerts! Why We Need You We are seeking an experienced and strategic leader to join our team as the Manager of Commercial Customer...
-
Customer Success Manager
Há 5 dias
Lisboa, Lisboa, Portugal Variacode Tempo inteiroCustomer Success Manager Portugal Lisboa Customer Success ManagerPortugal Lisboa Lisbon, Lisbon, Portugal Why We Need You Inclusion and diversity have been part of our cultural values since day one. From our CEO to our newest employee, we take individual ownership in creating a work environment where everyone can thrive. As we prepare for our next growth...
-
Customer Success Manager
Há 5 dias
Lisboa, Lisboa, Portugal MicroHarvest GmbH Tempo inteiroWe're on the hunt for an inspired Customer Success Manager to join our team, someone who thrives on enhancing client relationships and leading the charge in delivering exceptional service. As our Customer Success Manager, you'll be the heartbeat of our client experience post-sale, ensuring that our solutions are not just delivered, but that they...
-
Manager, Customer Success
Há 5 dias
Lisboa, Lisboa, Portugal PagerDuty Tempo inteiroPagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.Visit our careers site to explore life at PagerDuty, discover opportunities, and sign-up for job alertsWhy We Need YouWe are seeking an experienced and strategic leader to join our team as the Manager of Commercial Customer Success...
-
Customer Success Manager
Há 5 dias
Lisboa, Lisboa, Portugal Tn Portugal Tempo inteiroCustomer Success Manager - Uk & Ireland Market Amadora, Lisboa Customer Success Manager - Uk & Ireland MarketLisboa Lisboa, Lisboa, Portugal col-wideJob Description:Created in Lyon in 2016 by French entrepreneurs, Agicap is one of the fastest- ups in Europe, with over 7000 customers and revenue growth above 100% YoY for the past 3 years. GP Bullhound has...
-
Customer Success Manager
Há 5 dias
Lisboa, Lisboa, Portugal Pager Tempo inteiroWhy We Need You Inclusion and diversity have been part of our cultural values since day one. From our CEO to our newest Dutonian, we take individual ownership in creating a work environment where everyone can thrive. As we prepare for our next phase of growth, we are excited to search for our next Customer Success Manager Customer Success Managers at...
-
Customer Success Manager
Há 5 dias
Lisboa, Lisboa, Portugal Truphone Tempo inteiroCustomer Success Manager - Telecommunications & Technology | Truphone Careers Personal COMPANY Our story Offices Partner Security Careers Contact Customer Success Manager - Telecommunications & Technology Operations Location:Lisbon, Lisbon, Portugal Posted date:10/20/2023 Type:Full-time 1GLOBAL - Seamless Connectivity, eSIM and IoT Solutions. Connect your...
-
Customer Success Associate
3 semanas atrás
Lisboa, Portugal DSwiss Tempo inteiroDSwiss AG was founded in 2008 in Zurich and is a worldwide leading provider of highly secure digital services. We offer digital safes, mailboxes for bank document delivery and secure exchange platforms for financial advisors and customers: secure, reliable and fully GDPR compliant. DSwiss meets the highest security standards for cloud solutions and boasts an...
-
Customer Success Manager
Há 5 dias
Lisboa, Lisboa, Portugal Agicap Tempo inteiroCustomer Success Manager Spanish market Lisboa Customer Success ManagerSpanish marketLisboa Lisbon, Lisbon, Portugal Created in Lyon in 2016 by French entrepreneurs, Agicap is one of the fastest ups in Europe, with over 7000 customers and revenue growth above 100% YoY for the past 3 years. GP Bullhound has ranked us as the next most likely unicorn in...