Spanish Customer Support for Streaming Service Brand
3 semanas atrás
**Why join us**
Are you passionate about entertainment? Are you always on top of the latest series and movies? Then we have the job for you. We need a Spanish speaker customer service advisor to join our team in **Lisbon**. As a customer support advisor, you will be the first point of contact for our customers.
**Your mission at Webhelp**
At **Webhelp**, your contribution will make a difference in the business of our clients and the life of their customers. Your project belongs to a multinational Tv streaming company
You will be the first point of contact for customers and a dedicated brand ambassador. The right person for this role is a passionate game-changer at addressing customers’ needs, aiming to provide excellent service.
**What you will be doing at Webhelp**
As a Customer Advisor in Spanish, you will:
- Assist viewers through phone and/or chat regarding different queries
- Provide technical support and troubleshoot system configurations and network settings
- Provide accurate and real-time responses to the viewer’s inquiries.
**What we are looking for**
As a **Customer Advisor** for the most successful television company in America, you will be the first point of contact for viewers and a critical brand ambassador. The right person for this role is enthusiastic about addressing our client’s customers’ needs aiming to provide an excellent service. If you are someone that you enjoy delivering world-class customer service, then this is your opportunity.
**We’ll be a great match if you**:
- Are native or proficient in **Spanish (C2)** and fluency in **English (B2)**:
- Are passionate about entertainment and media enterprise
- Have excellent communication skills coupled with empathy, team spirit and customer-oriented
- Have familiarity with digital streaming services and devices
- Have a positive and can-do attitude
- Havingve a previous experience in Customer Service is highly valued
- For non-EU residents, it is mandatory to have a valid work permit.
You appreciate our values of **recognition, integrity, unity, and commitment, **and you are eager to create the "**wow**" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community.
**What we offer**
- Competitive salaries (14 monthly payments per year)
- Meal allowance paid in voucher card (net)
- Monthly Performance bonus
- Health insurance with a dental plan (after 6 months contract)
- Transport allowance
- Relocation package: shared accommodation (for 12 months) and flight reimbursement (after 6 months)
- Investment in training and personal development
- Work From Home based on Lisbon
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