Insurance Administrator

5 meses atrás

Lisboa, Portugal Hiscox Tempo inteiro

job description:
**About us**

HISCOX is an international insurer specialized in the market of luxury goods & property, and high end professional insurance. As experts in risk we give people and businesses the confidence to realise their ambitions. With offices in 9 European countries we have a very international staff and encourage a culture that fosters inclusion and collaboration, offering exciting opportunities for personal and professional growth.

In our Lisbon office we have the privilege of employing approximately 500 exceptional professionals representing 29 diverse nationalities. Despite our central location within the city, we recognize the importance of maintaining a healthy work-life balance. As part of our commitment to our employees’ well-being, we provide a 35-hour workweek along with the option for a hybrid working schedule.

**How will you help us?**

By handling tasks related to the preparation and subsequent administration of insurance policies. The main objective of this role is to provide high quality administrative support to underwriters, brokers and end clients. For certain business lines/products the Insurance Administrator has an Administrative Decision Making Authority based on pre-established criteria defined on an Authority Letter which can have different limits according to experience and seniority.

**Key Responsibilities**
- Office based administration work to ensure high quality and efficient processing of administration requests with specific analysis, from a range of stakeholders including external brokers and end clients as well as internal underwriting teams.
- First point of contact for brokers and clients to provide superb customer experience by answering all internal and external questions which fall within the team’s scope;
- Accurate, timely and efficient data entry of insurance risks as per the Hiscox standards to achieve Service Excellence, as well as general administrative duties such as scanning, photocopying, profiling, issuing documentation and mailbox monitoring.
- Ensuring constant superb quality output by performing regular Quality Audits.
- Liaising with internal and external parties to respond to and resolve queries within processing deadlines.
- Delivering exceptional service standards/KPI’s.
- Supporting data cleansing and mass change processing projects.
- Preparing management information reports as requested using various reporting tolls and methods.
- Participating and providing support to process improvement projects.
- Participating and support the implementation in continuous improvement or change project work.
- Contributing to technical support and procedural best practice and support.
- Providing new ideas and support the team leader and coordinator regarding execution.
- Providing support to other teams to cover absences and peak workloads.

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person specification:
**What we expect from you?**
- You will ideally have experience of working in an office environment, ideally in a multi-national, multi lingual environment. This could include work experience as part of a training programme but is not essential. Experience in insurance is an advantage.
- Proficient in written and spoken Spanish.
- Good interpersonal skills with the ability to work as a member of various teams.
- Curious, willing to learn and showing a challenging conventions spirit.
- Excellent accuracy and attention to detail and Quality to produce high quality output even when dealing with high volume and under time pressure.
- Ability to organise and prioritise and plan workload to meet deadlines.
- Demonstrating personal integrity; doing what they say they’ll do when they said they’d do it.
- Personable, able to develop rapport easily and build relationships across and outside Hiscox.
- Good Customer Focus.
- Expresses a “can-do” attitude.
- You will need good computer skills including Microsoft Outlook and Excel skills. Training to develop your IT skills can be provided.

**Why Hiscox?**

We insure the unique and the interesting. And we search for the same when it comes to talented people. We like to do things differently and constantly seek to evolve. We hire the best people for the job, and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success.

We have also learned over the past 2 years that working life doesn’t always have to be in the office, and now it is safe to do so we have introduced hybrid working model set by each team. We see it as the best of both worlds: structure and sociability on one hand, and independence and flexibility on the other.

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