Insurance Administrator

Há 1 mês


Lisboa, Lisboa, Portugal Hiscox Tempo inteiro

About the Role

The Insurance Administrator is a crucial member of our team at Hiscox, responsible for handling tasks related to the preparation and administration of insurance policies. This role requires exceptional administrative support to underwriters, brokers, and end clients, providing high-quality services while adhering to pre-established guidelines and criteria.

Key Responsibilities

Our ideal candidate will be responsible for:

  • Office-based administration work to ensure efficient processing of requests, including quote preparation, policy issuing, mid-term adjustments, renewals, cancellations, and risk assessments.
  • Providing superb customer experience by answering internal and external questions within the scope of Insurance Administration and determining the transfer of other inquiries to relevant departments.
  • Accurate and timely data entry of insurance risks according to Hiscox standards, alongside general administrative duties such as scanning, photocopying, profiling, issuing documentation, and mailbox monitoring.
  • Liaising with internal and external parties to resolve queries within processing deadlines, ensuring exceptional service standards and KPIs.
  • Supporting data cleansing and mass change processing projects, as well as preparing management information reports using various reporting tools and methods.
  • Participating in process improvement projects and contributing to technical support and procedural best practices.

Person Specification

We're looking for a candidate with a Baccalaureate qualification, proficient in written and spoken Dutch, and excellent interpersonal skills. The ideal candidate will be able to work as a member of various teams, demonstrating personal integrity, and a 'can-do' attitude. Experience in insurance or a related field is an advantage, but not essential. Good computer skills, including Microsoft Outlook and Excel, are required. Training to develop IT skills can be provided.

Why Work at Hiscox

At Hiscox, we prioritize a healthy work-life balance with a 35-hour workweek and hybrid working system. We offer 25 days of annual leave, plus two Hiscox Days, health insurance, a gym allowance, and a pension plan. After five years, you'll be eligible for a month-long sabbatical. Join our team and be part of a unique company culture that values teamwork, open communication, and a commitment to excellence.


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