Cash Management Solutions Implementation Manager

3 semanas atrás


Lisboa, Portugal BNP Paribas Tempo inteiro

**About the job**
- The Cash Management Solutions Implementation Manager mission is to guarantee the delivery of Cash Management services to an assigned portfolio of clients, ensuring E2E accountability for advisory, implementation, maintenance and support while protecting the interests of the client and the bank

**Your Main Activities Are**

Be responsible for the setup of the Cash Management solutions of the assigned client portfolio, proactively proposing solutions and anticipating client needs

Complete all the project phases, from scoping of the Cash Management solution to the implementation of standard and complex solutions, maintenance and support

Maintain regular communication with clients to keep them advised of progress with service delivery and any other material issues arising

Ensure training of clients on the implemented solutions

Ensure clients’ satisfaction during the whole implementation, post-implementation and maintenance processes

Follow-up incident resolution, analysis of client’s feedback and actions to implement and ensure complaints are properly managed

Follow the internal control framework to ensure reliability and traceability of the work done

Report encountered issues and achievements to Management, and input the relevant items in the internal reporting tools

**Profile and Skills to Success**

Bachelor’s degree in Economics, Finance or Accounting

Up to 2 years of relevant experience in Banking and Financial Operations, Project Management and Consulting or Client Management

Fluent (C1-C2) level of English

Organisational skills

Client focused

Skills in Office pack (namely in Excel)



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