Cash Management Solutions Implementation Manager

6 meses atrás

Lisboa, Portugal BNP Paribas Tempo inteiro

CASH MANAGEMENT SOLUTIONS IMPLEMENTATION MANAGER (JOB NUMBER: 2402CIBO17406)

**About the job**
- The Cash Management Solutions Implementation Manager mission is to guarantee the delivery of Cash Management services to an assigned portfolio of clients, ensuring E2E accountability for advisory, implementation, maintenance and support while protecting the interests of the client and the bank

**Your Main Activities Are**
- Be responsible for the setup of the Cash Management solutions of the assigned client portfolio, proactively proposing solutions and anticipating client needs
- Complete all the project phases, from scoping of the Cash Management solution to the implementation of standard and complex solutions, maintenance and support
- Maintain regular communication with clients to keep them advised of progress with service delivery and any other material issues arising
- Ensure training of clients on the implemented solutions
- Ensure clients’ satisfaction during the whole implementation, post-implementation and maintenance processes
- Follow-up incident resolution, analysis of client’s feedback and actions to implement and ensure complaints are properly managed
- Follow the internal control framework to ensure reliability and traceability of the work done
- Report encountered issues and achievements to Management, and input the relevant items in the internal reporting tools

**Profile** and Skills to Success**
- Bachelor Degree in Economy / Finance / Management or related fields
- At least 2 years of experience in Banking / Client Service / Project / IT or Cash Management
- Advanced level of English, both written and oral
- Knowledge in MS Office Pack (Excel)
- Ability to manage a project
- Ability to develop and leverage networks
- Organisational skills
- Critical thinking
- Client focused
- Communication skills, both written and oral

LI-Hybrid

**Why joining BNP Paribas?**
- ** Leading banking institution**

BNP Paribas is a leader in the Eurozone, and a prominent international banking institution with strong roots in Europe's banking history. It has a presence in 65 countries, with around 190 000 Employees - including more than 145 000 in Europe.
- ** Our presence in Portugal**

Since 1985, BNP Paribas was one of the first foreign banks to operate in the country. Today, the Group has around 7.100 employees across several entities operating directly in the territory, offering a wide range of integrated financial solutions to support its clients and their businesses.
- ** International reach**

Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions:

- **Retail Banking**, a division that brings together all of the Group’s retail activities and specialised business lines
- **Investment & Protection Services **that include specialised businesses offering a wide range of savings, investment and protection services.
- **Corporate & Institutional Banking** division that offers tailored financial solutions for corporate and institutional client.
- ** Diversity and Inclusion commitment**
- **Commitment towards work/life balance**

At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.
- ** Remote Working Conditions**

At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices.
- In case you are selected for this role, further documentation will be requested to support your hiring process.

**Primary Location**: PT-11-Lisbon

**Job Type**: Standard / Permanent

**Job**: CUSTOMER RELATIONSHIP MANAGEMENT

**Education Level**: Bachelor Degree or equivalent (>= 3 years)

**Experience Level**: At least 2 years

**Schedule**: Full-time

**Entity**: PRT - CIB

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