Cash Management Solutions Implementation Manager

2 meses atrás

Lisboa, Portugal BNP Paribas Tempo inteiro

**About the job**
- The Cash Management Solutions Implementation Manager mission is to guarantee the delivery of Cash Management services to an assigned portfolio of clients, ensuring E2E accountability for advisory, implementation, maintenance and support while protecting the interests of the client and the bank

**Your Main Activities Are**

Be responsible for the setup of the Cash Management solutions of the assigned client portfolio, proactively proposing solutions and anticipating client needs

Complete all the project phases, from scoping of the Cash Management solution to the implementation of standard and complex solutions, maintenance and support

Maintain regular communication with clients to keep them advised of progress with service delivery and any other material issues arising

Ensure training of clients on the implemented solutions

Ensure clients’ satisfaction during the whole implementation, post-implementation and maintenance processes

Follow-up incident resolution, analysis of client’s feedback and actions to implement and ensure complaints are properly managed

Follow the internal control framework to ensure reliability and traceability of the work done

Report encountered issues and achievements to Management, and input the relevant items in the internal reporting tools

**Profile and Skills to Success**

Bachelor’s degree in Economics, Finance or Accounting

Up tp 2 years of relevant experience in Banking and Financial Operations, Project Management and Consulting or Client Management

Fluent (C1-C2) level of English

Organisational skills

Client focused

Skills in Office pack (namely in Excel)

LI-Hybrid

**Why joining BNP Paribas?**
- ** Leading banking institution**

BNP Paribas is the European Union’s leading bank, and key player in international banking. It operates in 63 countries and has nearly 183.000 employees, including more than 146.000 in Europe.
- ** Our presence in Portugal**

In Portugal since 1985, BNP Paribas today has more than 8.700 employees, distributed across the Group's 10 business entities established in the country. Its presence also extends to 11 excellence centres providing value-added services to various countries where the BNP Paribas Group also operates.
- ** International reach**

Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions:
**Retail Banking**, a division that brings together all of the Group’s retail activities and specialised business lines;

**Investment & Protection Services **that include specialised businesses offering a wide range of savings, investment and protection services;

**Corporate & Institutional Banking **division that offers tailored financial solutions for corporate and institutional clients.
- ** Diversity and Inclusion commitment**
- ** Commitment towards work/life balance**

At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.
- ** Remote Working Conditions**

At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices.

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- In case you are selected for this role, further documentation will be requested to support your hiring process.

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