Client Services Specialist

2 semanas atrás


Oeiras, Portugal GIGROUP Tempo inteiro

We are recruiting for the Shared Services Center of a multinational, leader in the global food retail sector:
Nestlé Business Services.

They are currently looking to strengthen their team with a **Client Services Specialist B2B (French Speaker)** (M/F) for the region of **Linda-a-Velha, Oeiras (Lisbon).**

**Main responsibilities**:

- Reception, register, assignment and categorization of all customer Claims and Deductions raised by customers and/or internally;
- Contribute to Continuous Improvements programs and standardization of processes across all markets in scope, whenever possible;
- Analyze and check KPIs on quality of services provided and present during Daily Operational Reviews (DOR’s);
- Participate in KPIs trends (SLAs), root cause analysis of mistakes/errors and problem solving.

**Ideal Profile**:

- Degree in Business, Finance, Economics or similar preferred but not essential;
- Knowledgeof basic Finance Terminology and notions required (Debit and credit Accounting rules);
- **Fluentin French and Advanced English level;
- Good problem solving and analytical skills;
- Positive Thinking, willingness to learn and Team Player attitude required;
- Good Organization and Prioritization skills to be able to cope with a fast pace environment;
- Strong work ethic and Respectfulness required.

**We offer**:

- **
Direct contract with Nestlé Business Services.**:

- Competitive salary and annual bonus according to your performance.
- Flex Benefits - you can chose what benefit is more suitable to you.
- ** Hybrid or remote work schedule - must live in Portugal.**:

- Career progression and possibilities for International Career.
- Initial and continuing training.

We're waiting for you

//pt.Gigroup.Com/politica-de-privacidade/


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