Supply Chain Quality Manager

6 meses atrás

Lisboa, Portugal Emma – The Sleep Company Tempo inteiro

**Ready to lead, disrupt and reinvent the sleep industry?**

We are **Emma - The Sleep Company**. Created in 2013, we are now the world's largest D2C sleep brand, available in over 30 countries and recommended by many consumer associations in EMEA, APAC, and the Americas. We're pushing the boundaries of technology to transform the world of sleep and we want your help to pull it off.

We're a highly ambitious, hard-working team that pushes you to produce your best work yet. We focus on how we approach problems, we chase growth, and set ambitious goals. Want your ideas to have an impact and your career to grow? Then Emma is the right place for you.

Your daily responsibilities will include managing interactions and fostering collaboration with partners to uphold the highest standards of product quality throughout our supply chain. Positioned at the core of our global Supply Chain, you'll have a direct impact on driving Emma's exponential growth.\uD83D\uDE80

**What you'll do**:

- Design, implement and manage the strategy for the quality management system;
- Lead customer claim management to ensure the best customer experience and efficiency within the supply chain;
- Define, monitor and control supplier quality and cost of quality metrics;
- Validate and optimize the first production to ensure the quality and the technicity of the mass production;
- Manage root cause analysis and corrective action plans against non-conformances;
- Work with cross-functional teams from R&D, Procurement, Operations and Customer Excellence;
- Provide internal as well as external methodical knowledge for quality management aimed toward continuous improvement;
- Ensure that Emma Compliance standards and the local regulation are respected, in terms of quality, safety, environment, toxicology, and social compliance.

**Who we are looking for**:

- You have studied engineering, supply chain management or a related field;
- You have relevant working experience with operations and/or supply chain and/or quality management;
- You are a self-starter and can work independently;
- You have a positive mindset and driven by continuous improvement to overcome problems and to find out of box - solutions;
- You are analytically strong, can draw meaningful insights when looking at data and have a problem-solving mindset;
- You enjoy working with different teams and take high ownership for your tasks;
- You consider multiple aspects when making business-relevant, pragmatic decisions, balancing customer-centricity and business requirements;
- You are fluent in English (other EU languages are a plus).

**What we offer**:

- Pet-friendly environment, where you can bring your furry desk buddy;
- Discounts on our top-notch products;
- Health insurance including dentist;
- 24 days holidays/year +1 day/year at Emma (máx. 29 days);
- The opportunity to collaborate with multinational teams;
- Exciting events that aren't just team-building exercises but opportunities to create epic memories;
- All the tools you need to grow and ownership from the beginning.

**Become an Emmie**

Emma is transforming the world of sleep - **and we want the highest-performing people to help us pull it off. **We want you. But only if you're willing to go all in. Only if you're willing to question, disrupt, innovate, and create from the ground up.

We proudly celebrate diversity. We are an equal-opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability, or age.

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