Technical Support Advisor

1 semana atrás

Lisboa, Portugal Microsoft Tempo inteiro

With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment.

Our customers are facing new and complex challenges keeping their data protected and secure while leaning more heavily on hybrid and cloud solutions to do so. Our newest CSS organization - Security, Compliance, Identity and Management (SCIM) - was created to further enable our commitment to our company’s collective Security strategy and our ability to handle these critical customer needs from start to finish.

This role is flexible in that you can work up to 100% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

**Responsibilities**:

- Readiness & Development
- You will ensure timely case resolution by driving engineer readiness based on skills-gap analysis and product needs.

Case Management (Delivery Excellence)
- You will perform case reviews and customer wellness checks; ensure process compliance and progression of cases to help solve increasingly complex technical issues.

Managing Collaborative Activities
- Mentor engineers to be more effective collaborators (cross-team and cross-technologies/lines of business).

Supportability Activities
- You will contribute to customer self-help and volume deflection initiatives through activities like input on top pain areas and producing troubleshooting guides/readiness content to help with volume deflection.

Process Improvement
- Collaborate with stakeholder teams to provide product and process improvement feedback.

**Qualifications**:
Required/Minimum Qualifications
- Extensive experience in system development, network operations, software support, IT, consulting, or technical troubleshooting
- Knowledge and experience in some of the Microsoft 365 Security features: (Azure Active Directory Premium, Cloud App Security, Microsoft Defender for Office)
- Prior product, customer support and/or technical support experience.

Additional / Preferred Qualifications
- Azure AD administration experience
- Knowledge on Cybersecurity
- Powershell administration skills

Language Qualification

English Language: confident in reading, writing and speaking

Proficiency in any other language such as Romanian and Portuguese would be advantageous

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

  • Technical Support Advisor

    1 semana atrás

    Lisboa, Lisboa, Portugal Grabjobs Portugal Tempo inteiro

    We are looking to hire an energetic Technical Support Advisor (French market) to join our vibrant team at in Lisboa.Growing your career as a Full Time Technical Support Advisor (French market) is a terrific opportunity to develop competitive skills.If you are strong in teamwork, creativity and have the right initiative for the job, then apply for the...

  • Technical Support Advisor

    1 semana atrás

    Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    We are looking to hire a driven Technical Support Advisor (Dutch Speaker) to join our incredible team at Blu Selection in Lisboa.Growing your career as a Full Time Technical Support Advisor (Dutch Speaker) is an exceptional opportunity to develop necessary skills.If you are strong in creativity, strategic planning and have the right work ethic for the job,...

  • Technical Support Advisor

    1 semana atrás

    Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    You want to be part of a multicultural team in a company which works alongside well-known brands?You want to relocate to the beautiful capital of Portugal – Lisbon?Then this could be the perfect opportunity for you to have your experience of a lifetimeYour responsibilitiesand impact as a Technical Support Advisor: In this position, you will be responsible...

  • Technical Support Advisor

    1 semana atrás

    Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    You want to be part of a multicultural team in a company which works alongside well-known brands? You want to relocate to the beautiful capital of Portugal – Lisbon? Then this could be the perfect opportunity for you to have your experience of a lifetime Tasks Your responsibilities and impact as a Technical Support Advisor: In this position, you will be...

  • Danish Technical Support Advisor

    1 semana atrás

    Lisboa, Lisboa, Portugal Work International Tempo inteiro

    Technical support advisor Lisbon, Portugal Our Client Our Client is driven by a team that is passionate about exceptionalcustomer experiences, regardless of whether it is a contact center, payment services, software solutions, data analysis, or back office. They help companies with everything from social media to payment services and create positive and...

  • Technical Support

    Há 3 dias

    Lisboa, Portugal Technical Concept Gmbh Tempo inteiro

    At KWAN, we're more than just a company offering jobs—we provide you a career development plan that highlights your unique skills and passions. Join us to work on projects that not only challenge you but also help you grow.We are currently hiring a junior technical support to be part of our dynamic team.Responsibilities:Application, operational and...

  • German Technical Support Advisor For Medical Devices

    1 semana atrás

    Lisboa, Lisboa, Portugal Talingual Tempo inteiro

    German Technical Support Advisor for Medical Devices Are you ready to take on your next challenge in the amazing city of Lisbon? We are looking for fluent GERMAN speakers who would like to work in an international environment. This position will be for our client – a global outsourcing partner - and is based in their offices in the beautiful city of...

  • Technical Support Advisor

    2 meses atrás

    Lisboa, Portugal Recruit4Work S.L. Tempo inteiro

    As a Technical Support Advisor, you will bring your specialist skillset to solve with precision and efficiency emerging issues that customers may face. You will ensure excellent standards while enjoying every day on the job as you will share your passion for technology with both customers and colleagues. Given the dynamic nature of this job, you can develop...

  • Greek Speaking Technical Support Advisor Lisbon, Portugal

    1 semana atrás

    Lisboa, Lisboa, Portugal Talingual Tempo inteiro

    Greek speaking Technical Support Advisor Role: Greek speaking Technical Support Advisor Working hrs: 40 hrs p/week between Monday to Friday – 8 am to 5 pm Relocation: flight reimbursement + subsidised room in company apartment in Lisbon for rent of 280 euro p/m The Company Our client is a global outsourcing partner - they currently operate in over 35...

  • German Speaking Technical Support Advisor Lisbon, Portugal

    1 semana atrás

    Lisboa, Lisboa, Portugal Talingual Tempo inteiro

    German speaking Technical Support Advisor Role: German speaking Technical Support Advisor Salary: 1300euro gross per month (this does include also the holiday bonus, meal allowance) plus free accomodation plus 200 euro performance bonus gross p/m Working Hrs: 40 Hours per week (8 hours per day with an additional lunch break hour) on a rotational shift...

  • Dutch Speaking Technical Support Advisor Remote

    3 semanas atrás

    Lisboa, Portugal SpotON Connections Tempo inteiro

    **TECHNICAL SUPPORT ADVISOR** **- GERMAN SPEAKER** **Lisbon, Portugal** Our brand client is hiring Technical Support Agents for a well know Technology brand! As a Technical Support Advisor, you will bring your specialist skillset to solve with precision and efficiency emerging issues that customers may face. You will ensure excellent standards while...

  • Dutch speaking Technical Support Advisor

    1 semana atrás

    Lisboa, Lisboa, Portugal Talingual Tempo inteiro

    : Location: Lisbon, PortugalRole: Dutch Technical Support AdvisorSalary: basic gross p/m Euro 1100 (paid 14 a year) + Euro 120 p/m bonus (paid 12 x a year) potential plus net per working day 7.23 Euro food voucherWorking hrs: 40 hrs p/week between rotational between: Monday to Friday – 08:00 to 20:00, Saturday and Sunday – 08:00 to 17:00Relocation:...

  • Technical Support Advisor

    1 semana atrás

    Lisboa, Lisboa, Portugal City Job Offers Tempo inteiro

    Technical Support Advisor (German market)Would you like to boost your career working in digital marketing? Do you like online advertising and new technologies?If you are motivated, creative and open-minded, we would like to meet you Experience living abroad, start your digital marketing career at Google Ads and enjoy the great Portuguese lifestyle.German...

  • Technical Support Advisor

    4 semanas atrás

    Lisboa, Portugal Grabjobs Portugal Tempo inteiro

    We are looking to hire an energetic Technical Support Advisor (French market) to join our vibrant team at in Lisboa. Growing your career as a Full Time Technical Support Advisor (French market) is a terrific opportunity to develop competitive skills. If you are strong in teamwork, creativity and have the right initiative for the job, then apply for the...

  • Technical Support Advisor

    3 semanas atrás

    Lisboa, Portugal Grabjobs Portugal Tempo inteiro

    We are looking to hire an energetic Technical Support Advisor (French market) to join our vibrant team at in Lisboa. Growing your career as a Full Time Technical Support Advisor (French market) is a terrific opportunity to develop competitive skills. If you are strong in teamwork, creativity and have the right initiative for the job, then apply for the...

  • Technical Support Advisor

    1 semana atrás

    Lisboa, Lisboa, Portugal Webhelp Portugal Tempo inteiro

    About WebhelpWebhelp is a French multinational BPO company that is making business more human for the world's most exciting brands. By choosing Webhelp you will be part of a family of over 110,000 game-changers from more than 140 locations in 58 countries.Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a...

  • French Speaking Technical Support Advisor

    Há 3 dias

    Lisboa, Portugal Talingual Tempo inteiro

    DescriptionLocation: Lisbon, PortugalRole: French Technical Support AdvisorSalary: basic gross p/m Euro 890 (x 14)+ Euro 100 (x12) p/m fixed bonus potential plus performance bonus potential of 120 euro p/m (x12) plus net per working day 7.23 Euro food voucherWorking hrs: 40 hrs p/week between Monday to Friday: 08:00-20:00 and Weekends: 08:00-17:00, Days...

  • Dutch Speaking Technical Support Advisor

    Há 3 dias

    Lisboa, Portugal Talingual Tempo inteiro

    DescriptionLocation: Lisbon, PortugalRole: Dutch Technical Support AdvisorSalary: basic gross p/m Euro 1100 (paid 14 a year) + Euro 120 p/m bonus (paid 12 x a year) potential plus net per working day 7.23 Euro food voucherWorking hrs: 40 hrs p/week between rotational between: Monday to Friday – 08:00 to 20:00, Saturday and Sunday – 08:00 to...

  • French Technical Support Advisor

    2 semanas atrás

    Lisboa, Portugal Recruit4Work S.L. Tempo inteiro

    Our brand is American manufacturer of smart home products including thermostats, smoke detectors, and security systems including smart doorbells and smart locks. As a Technical Support Advisor, you will bring your specialist skillset to solve with precision and efficiency emerging issues that customers may face. You will ensure excellent standards while...

  • Technical Customer Advisor

    1 semana atrás

    Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    You want to be part of a multicultural team in a company which works alongside well-known brands?You want to relocate to the beautiful capital of Portugal – Lisbon?Then this could be the perfect opportunity for you to have your experience of a lifetimeYour responsibilities and impact as Technical Customer Advisor: Provide support on customers by responding...