IT Support Specialist
2 meses atrás
**(Lisbon, Portugal)
**A2F Consulting is looking for an **IT Support Specialist** to support our internal business
operations. Initially remote, we expect a hybrid position in the future (Lisbon area).
S/He will be responsible for providing technical assistance and support to end-users
mostly within A2F. This role involves troubleshooting hardware and software issues,
assisting with the installation and configuration of computer systems, and ensuring
the smooth operation of the A2F IT-infrastructure.
**RESPONSIBILITIES & TASKS**
- Provide first-level support to end-users by diagnosing and resolving hardware,
software, and network-related issues.
- Implement and enforce IT security policies and procedures.
- Assist in monitoring and responding to security incidents and vulnerabilities.
manner.
and network connectivity.
- Perform diagnostic tests and use remote access tools to identify and fix
problems.
- Install, configure, and upgrade computer hardware, software, and peripherals.
- Set up user accounts, permissions, and passwords.
- Conduct regular system maintenance tasks such as software updates,
backups, and patch management.
- Maintain accurate records of support requests, issues, and resolutions.
- Create and update technical documentation and user guides.
- Provide training and guidance to end-users on best practices for using IT
- Work closely with other IT team members to escalate and resolve complex
issues.
**QUALIFICATIONS
- Associate's or Bachelor’s degree in Information Technology, Computer
Science, or a related field.
- Relevant certifications (e.g., Microsoft Certified IT Professional) are a plus.
- Proven experience in a technical support role or similar position.
hardware.
- Strong knowledge of Windows and Mac operating systems.
- Familiarity with network configurations, including LAN, WAN, and VPN.
- Proficiency in using diagnostic tools and remote access software.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal abilities.
- Ability to work independently and as part of a team.
- Knowledge of Oracle Data base and Oracle xx is a strong plus
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