Land Programs Pre

2 semanas atrás

Porto, Portugal Mystic Cruises Tempo inteiro

**Descrição da empresa**
Mystic Cruises is a leading expedition ocean cruise line that offers an intimate and eco-friendly way to explore some of the most breathtaking destinations in the world. We provide a five-star service that brings our guests up close and personal with the beauty of nature, from Antarctica to the Arctic region, Northern Europe to the Mediterranean. Our ships are designed to sail into landmark cities and small, exclusive ports that larger vessels cannot reach, providing our guests with unforgettable experiences.

At Mystic Cruises, we are committed to environmental sustainability and have implemented innovative technologies on our ships to minimize our impact on the environment. We also believe in the value of our employees and encourage them to share their thoughts and ideas, fostering a culture of creativity and innovation.

If you are passionate about travel, committed to sustainability, and eager to contribute your ideas to a team that values collaboration and innovation, then Mystic Cruises might be the perfect place for you. We are looking for talented individuals who want to be a part of our DNA and help us continue to provide exceptional experiences to our guests. Together Cruising the World Come join us
**Descrição do emprego** Reports Directly to**:

- Senior Land Programs Operations
- Port Operations Coordinator

**General Responsibilities**:

- Organize, maintain and update in-house MXP inventory system with updated yearly tour rates, new tour programs, updated program details, loading photos for online use and maintaining the operator contacts.
- Organize, maintain and update in-house MXP Port Information system with updated ports of call and maintaining Port Agent contacts.
- Organize and maintain Pre/Post cruise programs as planned in the different itineraries
- Communicate with hotel or operators on regular basis on Pre/Post Programs
- Monitor and cancel unused inventory with hotels before cancellation deadlines
- Manage guest participation lists and data needed for hotel bookings
- Organize and ensure all transfers are confirmed for the different pre/post groups as required
- Ensure any special requests/guest needs are requested to the Tour Operators.
- Manage communications with cruise partners on their pre/post program requirements.
- Guest special requests and preferences.
- Bookings, of new bookings, and special FIT program requests
- Access/monitor cruise partner systems for any passenger or program details as required
- Confirmed guest bookings & preferences
- Advise management when programs are due to run under minimum and require FIT rates
- Ensure operators & hotels confirm German services, transfers, and special requests

**Operational Responsibilities**:

- Organize and maintain the office share-drive Pre & Post Program files, ensuring they are loaded with updated rates and programs.
- To adhere to all Company Policies and Procedures, Manuals and Directives.
- Maintain MXP tour records updated at all times according to each brand’s necessity and provided yearly rates.
- Maintain MXP Port files updated at all times according to new regulations and port particulars.
- Coordinate the Pre/Post programs with operators and charter/brand partners.
- Coordinate with Directors of Operations for any charter flight manifests or operational needs

**Financial Responsibilities**:

- Ensuring that MXP rates and loaded accurately and timely for optimized operations of the ships and brand file updates.
- Ensuring that the Pre/Post programs are run efficiently and within the stipulated participation needs and/or that the FIT programs are still profitable vs Atlas’ retail rates practiced.

**Team Communication and Meetings**:

- To attend meetings with the team and different brand teams as required.
- Ensure the Senior Land Programs Operations and the Port Operations Coordinator are made aware of all on going matters pertaining to each of them.
- Maintain communication with onboard teams as needed.

**Qualificações**
- College Degree/Diploma beneficial.
- Hotel or Tourism School beneficial.
- Good geographical knowledge of the world and ports of call that Mystic Cruises visits.
- Must be fluent in written and spoken English:

- Fluency in German is beneficial but not essential.
- Must have excellent administrative skills (proficient in Outlook, Word, Excel, and PowerPoint).
- Very good organizational skills are necessary along with the ability to multi-task.
- Must possess the ability to interact with all levels of people.
- Must be able to remain calm under pressure.
- Must be service minded with an outgoing, charming, and friendly personality.
- Should be familiar with working in an office environment and communicating with different departments.

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