Senior Itsm Admin

4 semanas atrás

Porto, Portugal Five9 Tempo inteiro

Five9 provides businesses reliable, scalable, and secure cloud contact center software designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results.

We are driven by a passion to transform contact centers into customer engagement centers of excellence. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud.

Five9 is a leader in Cloud-based Call Center solutions and one of the Bay Area's fastest-growing companies. To complement our rapid growth, we are seeking a skilled FreshService Administrator to manage organization's IT service management system. Our headquarters is in San Ramon, CA, and we continue to expand globally. We offer a very competitive base salary, a full benefits package, and stock options. Five9 is a high-energy environment with lots of room for personal and professional growth.

The team is looking for a dynamic deep understanding of how to configure Freshservice to improve IT service delivery, increase productivity, and streamline workflows with a blend of communication, team building & FreshService technical skillsets.

**Key Responsibilities**
- Implement and maintain IT service workflows, automation, and service level agreements (SLAs).
- Must be able to configure all modules within Freshservice as the below.
- The incident, Service offerings, access requests, tasks, agent groups, categories, problems, change management, projects, and solutions.
- Admin configuration like Account Setting, User Management, Channel, Service Management, Automation and Productivity, Asset Management, IT Operation Management, and Project & Workload management.
- Must be able to perform automation by leveraging workflow automater and orchestrator within FreshService.
- Understanding of basic integration either based on OOTB apps and /or API based integration is a plus.
- Monitor system performance and keep track of findings.
- Should be able to create reports and dashboards by leveraging Freshservice analytics.
- Train and support team members on how to use the Freshservice system effectively.
- Create a manual with technical documentation of IT processes that can be used by any of the staff.
- Assets, CMDB, and ITSM knowledge
- Ensure data quality and integrity in the Freshservice system.
- Stay up to date with new features and capabilities of the Freshservice platform and make recommendations for improvements to our IT service management system.
- Good to have basic knowledge of Barista and basic API knowledge.
- Working knowledge of IT general practices and methods with in-depth technical knowledge covering Active Directory, Desktop Engineering, Identity and Access Management, Device Management, Endpoint Security, and other related skills will be preferred.
- Good knowledge of Freshservice APIs, and how to use API with third-party app integrations.

**Key Qualifications**
- Bachelor's Degree in Computer Science, Information Science, or related technical field experience.
- Professional certification or completed training programs on Freshservice is a bonus.
- Prior experience as a Freshservice administrator.
- 3+ Prior experience with ticketing system setup and administration, preferably in FreshService.
- Strong knowledge of security issues and ways to prevent them.
- Knowledge of the best practices, software, and processes in the industry.
- Excellent problem-solving aptitude and analytical skills.
- Strong communication and interpersonal skills.

**Soft Skills**
- A passion for instructing, coaching, and training employees and providing training to customers.
- Ability to work successfully and efficiently amidst interruptions or distractions.
- Have a warm and empathic interpersonal demeanor.
- Be able to exhibit professionalism/confidentiality in escalated situations with customers.
- Excellent analytical, and technical aptitude and ability to solve problems.
- Strong verbal and written communication skills.
- Always looking to innovate and improve upon existing processes.
- Deeply passionate about helping others.
- Ability to work independently and as part of a team.

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.

LI-MR1

LI-Hybrid

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
- Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.

  • Senior Itsm Admin

    Há 6 dias

    Porto, Porto, Portugal Five9 Tempo inteiro

    Five9 provides businesses reliable, scalable, and secure cloud contact center software designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results.We are driven by a passion to transform contact centers into customer engagement centers of excellence. Since 2001, Five9 has led the cloud revolution in...

  • Admin & Payroll Specialist

    2 meses atrás

    Porto, Portugal Bial Tempo inteiro

    **The Position** The Admin & Payroll Specialist is a full-time position in the HR Department, based at Bial Headquarters in Porto and reporting to the Senior Manager, HR Operations. This role is responsible for processing and managing the company’s payrolls and assuring data collection for different European geographies payroll and all admin related to...

  • Admin & Payroll Specialist

    Há 6 dias

    Porto, Porto, Portugal Bial Tempo inteiro

    The PositionThe Admin & Payroll Specialist is a full-time position in the HR Department, based at Bial Headquarters in Porto and reporting to the Senior Manager, HR Operations. This role is responsible for processing and managing the company's payrolls and assuring data collection for different European geographies payroll and all admin related to it.In this...

  • Kafka Admin

    Há 6 dias

    Porto, Porto, Portugal Kcs It Tempo inteiro

    We're looking for the special, unique, and amazing YOU @ KCS IT, we look for the ones that stands out, for those that always wants to be better and fight for it, and for those who has the same values that we do: dedication, energy, integrity, transparency, flexibility, trust, honesty, hard work, proactivity, teamwork. At KCS we stand for equality and value...

  • Kafka Admin

    2 semanas atrás

    Porto, Portugal Kcs It Tempo inteiro

    We're looking for the special, unique, and amazing YOU! @ KCS IT, we look for the ones that stands out, for those that always wants to be better and fight for it, and for those who has the same values that we do: dedication, energy, integrity, transparency, flexibility, trust, honesty, hard work, proactivity, teamwork. At KCS we stand for equality and...

  • Kafka Admin

    Há 2 horas

    Porto, Portugal Kcs It Tempo inteiro

    We're looking for the special, unique, and amazing YOU!@ KCS IT, we look for the ones that stand out, for those that always want to be better and fight for it, and for those who have the same values that we do: dedication, energy, integrity, transparency, flexibility, trust, honesty, hard work, proactivity, teamwork. At KCS we stand for equality and value...

  • kafka admin

    Há 6 dias

    Porto, Porto, Portugal KCS IT Tempo inteiro

    We're looking for the special, unique, and amazing YOU@ KCS IT, we look for the ones that stand out, for those that always want to be better and fight for it, and for those who have the same values that we do: dedication, energy, integrity, transparency, flexibility, trust, honesty, hard work, proactivity, teamwork.At KCS we stand for equality and value...

  • Senior Loan Admin Officer

    2 semanas atrás

    Porto, Portugal Natixis in Portugal Tempo inteiro

    **Company Description** Natixis in Portugal is a Centre of Expertise whose mission is to transform traditional banking by developing innovative solutions for the business, operations and work culture of Groupe BPCE worldwide. Natixis in Portugal is part of the Global Financial Services division, where it applies technology for the development of financial...

  • Itsm Applications Administrator

    4 semanas atrás

    Porto, Portugal Five9 UK Tempo inteiro

    Five9 is a leading provider of cloud software for the enterprise contact centre market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centres, helping organisations transition from legacy premise-based solutions to...

  • Itsm Applications Administrator

    Há 6 dias

    Porto, Porto, Portugal Five9 UK Tempo inteiro

    Five9 is a leading provider of cloud software for the enterprise contact centre market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centres, helping organisations transition from legacy premise-based solutions to...

  • Linux Senior Admin

    2 semanas atrás

    Porto, Portugal Devoteam Portugal Tempo inteiro

    Company Description At Devoteam, we believe that technology with strong human values can actively drive change for the better. Discover how Tech for People unlocks the future, creating a positive impact on the people and the world around us. We are a global leading player in Digital Transformation for leading organisations across EMEA, with a revenue of...

  • Senior Servicenow Consultant

    2 meses atrás

    Porto, Portugal Siemens Healthineers Tempo inteiro

    Do you want to help create the future of healthcare? Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry. We offer you a flexible and dynamic environment with...

  • Senior IT Process and Quality Manager

    2 semanas atrás

    Porto, Portugal Siemens Healthineers Tempo inteiro

    Do you want to help create the future of healthcare? Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry. We offer you a flexible and dynamic environment with...

  • Kafka Admin

    Há 2 horas

    Porto, Portugal Kcs It Tempo inteiro

    We're looking for the special, unique, and amazing YOU!@ KCS IT, we look for the ones that stand out, for those that always want to be better and fight for it, and for those who have the same values that we do: dedication, energy, integrity, transparency, flexibility, trust, honesty, hard work, proactivity, teamwork.At KCS we stand for equality and value...

  • Senior Software Engineer

    1 hora atrás

    Porto, Portugal Five9 Tempo inteiro

    Senior Software Engineer - Frontend | Core Apps Porto, Porto District Senior Software Engineer - Frontend | Core Apps Porto Porto, Porto District, Portugal Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.Living our values everyday...

  • Senior Software Engineer

    1 hora atrás

    Porto, Portugal Five9 Tempo inteiro

    .Senior Software Engineer - Frontend | Core Apps Porto, Porto District Senior Software Engineer - Frontend | Core AppsPorto Porto, Porto District, Portugal Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday...

  • Database Administrator/Architect

    1 hora atrás

    Porto, Portugal Continental Tempo inteiro

    .Job Description Our team is a global team that operates database services in different divisions of Continental worldwide. As DevOps DBA, you will be responsible for the operations and the development of database solution based on the business requirement with the governance of Security & Compliance office. Main Tasks and Responsibilities: Operations of...

  • Senior Software Engineer

    1 hora atrás

    Porto, Portugal Five9 Tempo inteiro

    Senior Software Engineer - Frontend | Core Apps Porto, Porto District Senior Software Engineer - Frontend | Core AppsPortoPorto, Porto District, Portugal Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.Living our values everyday results...

  • (Senior) Cloud Product Manager

    2 meses atrás

    Porto, Portugal SER Solutions Tempo inteiro

    **Porto, Deutschlandweit, London, Paris, Madrid**: **Your role**: **Key Responsibilities**: - **Strategic Leadership**: Define and implement an overarching strategy to transition into a cloud-first business, ensuring alignment with company objectives. - **Product Readiness**: Actively work to improve the cloud readiness of our entire product suite, setting...

  • Senior Loan Admin Officer

    Há 2 horas

    Porto, Portugal The Little Gym Of Seattle At Maple Leaf Tempo inteiro

    .Company Description Natixis in Portugal is a Centre of Expertise whose mission is to transform traditional banking by developing innovative solutions for the business, operations and work culture of Groupe BPCE worldwide.Natixis in Portugal is part of the Global Financial Services division, where it applies technology for the development of financial...