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Customer Service Agent, Dutch Language
4 semanas atrás
Position: Service Desk Agent
Location: Remote/work from home in the mainland Portugal
Employment type: Full-time
**Salary: 1230 - 1300 euro gross/month**
**+ Food allowance, paid by meal card (tax-free) - 9.60 EUR per day worked**
**+ Shift Allowance 41,70€ monthly x 14**
**+ 1500 retention bonus.**
**DUTIES AND RESPONSIBILITIES**:
- Provide 1st line support to customers in case of incidents incidents, problems and requests related to hardware and software products, basic networking etc. in a timely manner
- Ensure pleasant customer experience and timely resolution or escalate to a relevant department
- Act as a team player, be a helpful and effective member of the team
- Document actions taken in resolving routine customer enquiries
**REQUIREMENTS**:
- Native/fluent in Dutch, both oral and written. Fluent in English (at least B2 level)
- Computer literate with sound knowledge of Microsoft Office suite
- Excellent communication skills with ability to emphasise with the customer
- Analytical mindset with great critical thinking skills and attention to detail
- Ability to work rotating shifts
**OFFER**:
- Remote position available from anywhere in Portugal
- Food allowance, paid by meal card (tax-free) - 9.60 EUR per day worked
- Shift Allowance 41,70€ monthly x 14
- Retention bonus of 1500€ (paid in 2 installments, after 6 & 12 months of employment)
- 25 days of holidays, including your birthday leave with an additional one day per antiquity in the company up to 30 days
- Life insurance
- Health insurance for you, your spouse and your children
- Free WiFi-spot and an IKEA voucher for your home office
- Several discounts available at partners' stores
- Work for up to 3 months by year in any European country
- 24/7 services related to mental health, legal and financial guidance
- Schedule: otative shifts between 06:30 AM and 09 PM, Monday to Friday - and Saturday from 07:30 AM - 04:30 PM.
Pay: 1,512.00€ - 1,600.00€ per month
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