IT Services Team Leader

4 semanas atrás

Lisboa, Portugal Celfocus Tempo inteiro

**Make an impact **by working for sectors where technology is the enabler, where everything is ground-breaking and there’s a constant need to be innovative. **Be part of the team **that combines business knowledge, technological edge and a design experience - who complement and help each other in developing solutions and experiences for digital clients. **Face challenge**s** and learn other ways of thinking and seeing the world. There’s always room for your energy and creativity.

**About the role**

We're looking for someone to embrace a new challenge in the area of Support, to join the IT Services team, in Lisbon.

This team is responsible for supporting our employees in matters related with their tools, software, laptop and so on. We are looking for a self-driven, customer focused, to join our team to drive operational excellence, in our Global Service Desk. This role includes providing leadership to a team of service desk analysts and ensuring delivery of associated KPIs.

This includes but is not limited to the responsibility of managing all service delivery processes related to the identification, prioritisation, and resolution of customer and participant service requests and incidents, ensuring the highest quality of customer service experiences are delivered and internal processes are followed.

We are looking for an experienced leader to provide ongoing managerial, technical and motivational leadership, in line with IT Services values and goals and equipment.

**As a part of your job, you will**:

- Lead & contribute to the IT Service Desk team transformation
- Defining and implementing action plans to achieve the expected results
- Lead to achieve results and be responsible for planning the necessary actions
- Work as a focal point between the client and IT Services’ internal departments
- Drive the operational results (SLAs and KPIs) by driving the team to deliver a service of excellence
- Manage all the operation, being responsible for strategic decision-making

**What are we looking for?**
- Experience managing operations and teams at different levels in IT Support Services
- Leadership, management, analytical and decision making skills
- Analysis and problems solving orientation and skills
- Ability to prioritize work and meet deadlines
- Customer and achievement orientation
- Experience managing client-company relationships
- Ability to adapt to different contexts, teams and Clients
- Strong communication and interpersonal skills
- Teamwork skills but also sense of autonomy
- Experience managing KPIs and SLA’s
- Be curious and innovative

Personal traits:
Ability to adapt to different contexts, teams and Clients
Teamwork skills but also sense of autonomy
Motivation for international projects and ok if travel is included
Willingness to collaborate with other players
Strong communication skills

We want people who like to roll up their sleeves and open their minds. Believe this is you? Come join the Team

  • IT Services Team Leader

    2 semanas atrás

    Lisboa, Lisboa, Portugal Celfocus Tempo inteiro

    Make an impact by working for sectors where technology is the enabler, where everything is ground-breaking and there's a constant need to be innovative. Be part of the team that combines business knowledge, technological edge and a design experience - who complement and help each other in developing solutions and experiences for digital clients. Face...

  • IT Service Desk Team Leader

    2 semanas atrás

    Lisboa, Lisboa, Portugal Spring Professional Tempo inteiro

    Adecco Recruitment is searching for aIT Service Desk Team Leader (M/F).Responsibilities: Management of international IT teams located in Portugal, Spain & Italy (definition of objectives, resource and training management); Helpdesk supervision (supervisiono f ticket management, urgente incidente and report development); Project management (participation and...

  • IT Team Leader

    2 semanas atrás

    Lisboa, Lisboa, Portugal Qibit Tempo inteiro

    IT Team Leader (M/F):Local de trabalho:Lisboa (LI) - Lisboa:Área profissional:Investigação e Desenvolvimento:Data de introdução da oferta de emprego:18/03/2024:85787LisboaQiBitTítulo académico:LicenciaturaWe are looking for an IT Team Leader to join the team of our client - a reference company in the financial services sector.What will be your main...

  • Api Team Leader

    Há 4 dias

    Lisboa, Portugal Equação IT Tempo inteiro

    Equação IT is a company focused on boosting technology and solid solutions through our expert consultants leading a high perspective and adding value to our customers with the purpose of providing optimization and business growth to our partners. We are looking for a API Team Leader with the following requirements: Requeriments: - 5 years or more in API...

  • IT Production Services Team Leader

    2 semanas atrás

    Lisboa, Portugal BNP Paribas Tempo inteiro

    IT PRODUCTION SERVICES TEAM LEADER (JOB NUMBER: 2212CIBIT13524) **About the job** - Service Delivery Manager - IT Team Leader mission is to provide direction and set the organization for the team, by providing guidelines and constructing processes, as well as guiding the team members to reach business goals. As the first line in charge of people...

  • IT Service Desk Team Leader

    3 semanas atrás

    Lisboa, Portugal Spring Professional Tempo inteiro

    **Adecco Recruitment** is searching for a **IT Service Desk Team Leader (M/F).** **Responsibilities**: - Management of international IT teams located in Portugal, Spain & Italy (definition of objectives, resource and training management);- - Helpdesk supervision (supervisiono f ticket management, urgente incidente and report development);- - Project...

  • IT Team Leader

    3 semanas atrás

    Lisboa, Portugal Qibit Tempo inteiro

    **IT Team Leader (M/F)**: **Local de trabalho**: **Lisboa (LI) - Lisboa**: **Área profissional**: **Investigação e Desenvolvimento**: **Data de introdução da oferta de emprego**: **18/03/2024**: **85787** **Lisboa** **QiBit** Título académico: **Licenciatura** We are looking for an IT Team Leader to join the team of our client - a reference...

  • Service Delivery Manager

    4 semanas atrás

    Lisboa, Portugal BNP Paribas Tempo inteiro

    SERVICE DELIVERY MANAGER - IT TEAM LEADER (JOB NUMBER: 2209CIBIT12598) **About the job** - Service Delivery Manager - IT Team Leader mission is to provide direction and set the organization for the team, by providing guidelines and constructing processes, as well as guiding the team members to reach business goals. As the first line in charge of people...

  • Service Delivery Manager

    4 semanas atrás

    Lisboa, Portugal BNP Paribas Tempo inteiro

    SERVICE DELIVERY MANAGER - IT TEAM LEADER (JOB NUMBER: 2209CIBIT12598) **About the job** - Service Delivery Manager - IT Team Leader mission is to provide direction and set the organization for the team, by providing guidelines and constructing processes, as well as guiding the team members to reach business goals. As the first line in charge of people...

  • Service Delivery Manager

    Há 6 dias

    Lisboa, Portugal BNP Paribas Tempo inteiro

    SERVICE DELIVERY MANAGER - IT TEAM LEADER (JOB NUMBER: 2402CIBIT17356) **About the job** - Service Delivery Manager - IT Team Leader mission is to provide direction and set the organization for the team, by providing guidelines and constructing processes, as well as guiding the team members to reach business goals. As the first line in charge of people...

  • BI Team Leader

    4 semanas atrás

    Lisboa, Portugal Fox IT Tempo inteiro

    A **Fox IT** é uma empresa de Consultoria Portuguesa que está pelo 2º ano consecutivo no TOP das 5% melhores PME´S em Portugal. A nossa Missão é trazer uma nova abordagem ao mercado das TI, promovendo uma troca mais justa entre nós, os nossos consultores e os nossos clientes. Procuramos reforçar a nossa equipa com um **BI Team Leader **para projetos...

  • Analytics Team Leader

    4 semanas atrás

    Lisboa, Lisboa, Portugal Sysmatch IT Consulting Tempo inteiro

    Analytics Team Leader (m/f) - Lisboa Descrição da função A Sysmatch é uma empresa de Consultoria e Outsourcing de IT com uma vasta gama de competências tecnológicas, resultantes da acumulação de know-how e da experiência dos nossos consultores, permitindo a implementação de soluções adaptadas às necessidades dos nossos clientes, privilegiando...

  • Analytics Team Leader

    2 semanas atrás

    Lisboa, Lisboa, Portugal Sysmatch IT Consulting Tempo inteiro

    Analytics Team Leader (m/f) - Lisboa Descrição da função A Sysmatch é uma empresa de Consultoria e Outsourcing de IT com uma vasta gama de competências tecnológicas, resultantes da acumulação de know-how e da experiência dos nossos consultores, permitindo a implementação de soluções adaptadas às necessidades dos nossos clientes, privilegiando...

  • Analytics Team Leader

    4 semanas atrás

    Lisboa, Lisboa, Portugal Sysmatch IT Consulting Tempo inteiro

    Analytics Team Leader (m/f) - Lisboa Descrição da função A Sysmatch é uma empresa de Consultoria e Outsourcing de IT com uma vasta gama de competências tecnológicas, resultantes da acumulação de know-how e da experiência dos nossos consultores, permitindo a implementação de soluções adaptadas às necessidades dos nossos clientes, privilegiando...

  • IT Architecture Team Leader

    3 semanas atrás

    Lisboa, Portugal Airbus Tempo inteiro

    We are now recruiting a IT Architecture Team Leader for our GBS team in Lisbon. **Build the team in full alignment with the Functional Leaders**: - Participate in the recruitment of all agreed resources. - Active contribution to the team strategy. - Develop the team with on-the-job opportunities and empowerment. - Create a wellbeing working atmosphere, and...

  • Mobile Team Leader

    4 semanas atrás

    Lisboa, Portugal Fox IT Tempo inteiro

    A **Fox IT** é uma empresa de Consultoria Portuguesa que está pelo 2º ano consecutivo no TOP das 5% melhores PME´S em Portugal. A nossa Missão é trazer uma nova abordagem ao mercado das TI, promovendo uma troca mais justa entre nós, os nossos consultores e os nossos clientes. Procuramos reforçar a nossa equipa com um **Mobile Team Leader **para...

  • Service Delivery Manager

    4 semanas atrás

    Lisboa, Portugal BNP Paribas Tempo inteiro

    **About the job** - Service Delivery Manager - IT Team Leader mission is to provide direction and set the organization for the team, by providing guidelines and constructing processes, as well as guiding the team members to reach business goals. As the first line in charge of people development, has the mission support the team throughout the path in the...

  • Service Delivery Manager

    4 semanas atrás

    Lisboa, Portugal BNP Paribas Tempo inteiro

    **About the job** - Service Delivery Manager - IT Team Leader mission is to provide direction and set the organization for the team, by providing guidelines and constructing processes, as well as guiding the team members to reach business goals. As the first line in charge of people development, has the mission support the team throughout the path in the...

  • It Consultant

    Há 6 dias

    Lisboa, Portugal Team It Tempo inteiro

    Queremos fazer diferente com o essencial. Apostamos numa estratégia de corporativismo sustentável. Acreditamos que o sucesso se baseia na construção de uma equipa centrada no bem-estar coletivo, no desenvolvimento pessoal e profissional, e assente numa filosofia de trabalho que potencie a gestão saudável das nossas vidas. Work-life balance, beginner's...

  • Service Delivery Manager

    Há 5 dias

    Lisboa, Portugal BNP Paribas Tempo inteiro

    **About the job** - Service Delivery Manager - IT Team Leader mission is to provide direction and set the organization for the team, by providing guidelines and constructing processes, as well as guiding the team members to reach business goals. As the first line in charge of people development, has the mission support the team throughout the path in the...