Service Delivery Manager

Há 7 dias

Lisboa, Portugal BNP Paribas Tempo inteiro

**About the job**
- Service Delivery Manager - IT Team Leader mission is to provide direction and set the organization for the team, by providing guidelines and constructing processes, as well as guiding the team members to reach business goals. As the first line in charge of people development, has the mission support the team throughout the path in the organization, in terms of performance, motivation and professional growth. Additionally be responsible for service continuity and availability and for steering the run performance.

**Your Main Activities Are**
- Manage the activity from a business and team management standpoint, providing estimations and planning for activities in development, reporting of the necessary KPI of the activity and ensure team alignment in the proper accomplishment of the team's results
- Be an active contributor in the development of new projects and stakeholder’s relationship, while acting as well in the support of transversal projects designed to foster the overall efficiency objectives
- Support, develop and empower team members, focusing the attention on their individual skillset, aspirations and development needs, in order to capacitate them to the current role and future challenges
- Lead the team to ensure cooperation and consistency across locations to fulfil and reach expected level of Data quality, and to build relevant & prioritized action plans
- Ensure strategy and production practices are properly and homogeneously implemented in his Team cross locations
- Management of all team members and organization related topics: Workload planning and distribution (including management of staff holidays, absences, back-ups schemes), follow up on recruitment processes, mobility’s and newcomers; evaluate daily work and write annual appraisals; follow up on each group member’s performance and motivation
- Build a trusted relation with project & Business partners with a formal follow up and mutual prioritization process of Production topics

**Profile and Skills to Success**
- Academic backgound in Information Technology or Computer Science
- Solid experience in Business/IT relationship and production operation steering
- Personal Impact / Ability to influence others
- Ability to inspire others and generate people’s commitment
- Client focused
- Ability to collaborate / Teamwork
- Fluency in English, written and spoken

LI-Hybrid

**Why joining BNP Paribas?**
- ** Leading banking institution**

BNP Paribas is a leader in the Eurozone, and a prominent international banking institution with strong roots in Europe's banking history. It has a presence in 65 countries, with around 190 000 Employees - including more than 145 000 in Europe.

***-** Our presence in Portugal**

Since 1985, BNP Paribas was one of the first foreign banks to operate in the country. Today, the Group has around 7.100 employees across several entities operating directly in the territory, offering a wide range of integrated financial solutions to support its clients and their businesses.
- ** International reach**

Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions:

- **Retail Banking**, a division that brings together all of the Group’s retail activities and specialised business lines;
- **Investment & Protection Services **that include specialised businesses offering a wide range of savings, investment and protection services;
- **Corporate & Institutional Banking **division that offers tailored financial solutions for corporate and institutional clients.
- ** Diversity and Inclusion commitment**
- ** Commitment towards work/life balance**

At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.
- ** Remote Working Conditions**

At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices.
- In case you are selected for this role, further documentation will be requested to support your hiring process.

  • Service Delivery Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal WTW Tempo inteiro

    Service Delivery ManagerLisboa Lisbon, Lisbon, Portugal The IT Service Delivery Manager will play a crucial role in ensuring the successful delivery of IT services to WTW colleagues by effectively managing business relationships, resolving service performance or degradation challenges and assisting with the resolution of critical incidents. The IT Service...

  • Service Delivery Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal Willis Towers Watson Tempo inteiro

    The IT Service Delivery Manager will play a crucial role in ensuring the successful delivery of IT services to WTW colleagues by effectively managing business relationships, resolving service performance or degradation challenges and assisting with the resolution of critical incidents. The IT Service Delivery Manager will be responsible for overseeing the...

  • Service Delivery Manager

    1 semana atrás

    Lisboa, Portugal Wtw Tempo inteiro

    Service Delivery Manager Lisboa Lisbon, Lisbon, Portugal The IT Service Delivery Manager will play a crucial role in ensuring the successful delivery of IT services to WTW colleagues by effectively managing business relationships, resolving service performance or degradation challenges and assisting with the resolution of critical incidents. The IT Service...

  • Service Delivery Manager

    2 meses atrás

    Lisboa, Portugal Iptor Supply Chain Systems Tempo inteiro

    SUPPORTING OUR GROWTH PLANS ON THE PEOPLE SIDEAs a member of Global Infrastructure Delivery, part of Iptor Global Operations, your focus is to manage the day-to-day operations of IPTOR Infrastructure Operations. This includes managing and co-ordinating operations for Iptor and our partners. Your counterpart will be Service Delivery Managers from our partner...

  • Service Delivery Manager

    4 semanas atrás

    Lisboa, Portugal Iptor Supply Chain Systems Tempo inteiro

    SUPPORTING OUR GROWTH PLANS ON THE PEOPLE SIDEAs a member of Global Infrastructure Delivery, part of Iptor Global Operations, your focus is to manage the day-to-day operations of IPTOR Infrastructure Operations. This includes managing and co-ordinating operations for Iptor and our partners. Your counterpart will be Service Delivery Managers from our partner...

  • Service Delivery Manager

    4 semanas atrás

    Lisboa, Portugal Match Profiler Tempo inteiro

    Service Delivery Manager Lisboa Lisboa, Lisboa, Portugal Match Profiler is an Information Systems consultant who has been working in the national and international market since 1999. We have multidisciplinary skills and IT- how that allow us to contribute, optimize and progress with our clients. We are currently recruiting, for integration in our internal...

  • Service Delivery Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal Match Profiler Tempo inteiro

    Service Delivery ManagerLisboa Lisboa, Lisboa, Portugal Match Profiler is an Information Systems consultant who has been working in the national and international market since 1999. We have multidisciplinary skills and IT- how that allow us to contribute, optimize and progress with our clients.We are currently recruiting, for integration in our internal...

  • Service Delivery Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal Amaris Consulting Tempo inteiro

    Service Delivery ManagerLisboa Lisbon, Lisbon, Portugal Find your place at Amaris Consulting as Service delivery manager for one of our main partners, for a hybrid position based in Lisbon. In Amaris, we are currently increasing our team. Join our team and start a new adventure in an international and agile Environment, where you will be able to fulfill your...

  • Service Delivery Manager

    1 semana atrás

    Lisboa, Portugal Wtw Tempo inteiro

    Service Delivery ManagerLisboaLisbon, Lisbon, Portugal The IT Service Delivery Manager will play a crucial role in ensuring the successful delivery of IT services to WTW colleagues by effectively managing business relationships, resolving service performance or degradation challenges and assisting with the resolution of critical incidents. The IT Service...

  • Service Delivery Manager

    4 semanas atrás

    Lisboa, Portugal Match Profiler Tempo inteiro

    Service Delivery ManagerLisboaLisboa, Lisboa, Portugal Match Profiler is an Information Systems consultant who has been working in the national and international market since 1999. We have multidisciplinary skills and IT- how that allow us to contribute, optimize and progress with our clients. We are currently recruiting, for integration in our internal...

  • Service Delivery Manager

    1 semana atrás

    Lisboa, Portugal Wtw Tempo inteiro

    .Service Delivery ManagerLisboa Lisbon, Lisbon, Portugal The IT Service Delivery Manager will play a crucial role in ensuring the successful delivery of IT services to WTW colleagues by effectively managing business relationships, resolving service performance or degradation challenges and assisting with the resolution of critical incidents. The IT Service...

  • Service Delivery Manager

    2 semanas atrás

    Lisboa, Portugal Olisipo Tempo inteiro

    Referência 12275_Service Delivery Manager_Lisbon **Descrição**: Service Delivery Manager **Perfil**: - At least 2 years of experience in similar roles; - Know how to delegate and motivate; - Great organizational, project management and time management skills; - Ability to solve problems; - Fluency in English; - Knowledge of French (nice to have). Main...

  • Service Delivery Manager

    4 semanas atrás

    Lisboa, Portugal Olisipo Tempo inteiro

    Referência 12561_Service Delivery Manager_Lisbon **Descrição**: Service Delivery Manager **Perfil**: - Ability to manage projects: organization, results orientation, capacity and budget; - Knowledge of data and BI environments (MS Azure); - Advanced knowledge of Service Now; - Good knowledge of Office 365; - Fluency in English and Portuguese (C1...

  • Service Delivery Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal Match Profiler Tempo inteiro

    Service Delivery Manager Lisboa Lisboa, Lisboa, Portugal Match Profiler is an Information Systems consultant who has been working in the national and international market since 1999. We have multidisciplinary skills and IT- how that allow us to contribute, optimize and progress with our clients.We are currently recruiting, for integration in our internal...

  • Service Delivery Manager

    3 semanas atrás

    Lisboa, Portugal Olisipo Tempo inteiro

    Referência 13211_Service Delivery Manager_Lisboa **Descrição**: Service Delivery Manager **Perfil**: - Strong expertise in IT service management and incident, problem, and change processes; - Practical understanding of ITIL processes and experience with ticketing tools (ServiceNow is a plus); - Handson experience in IT operations environment; - Fluent...

  • Service Delivery Manager

    1 semana atrás

    Lisboa, Portugal Olisipo Tempo inteiro

    Referência 13310_Service Delivery Manager_Lisboa **Descrição**: Service Delivery Manager **Perfil**: - 5+ years of experience in a similar role, preferably within a multinational environment; - Proficiency in English, with French language skills considered a strong asset; - Experience working in Agile Scrum teams or similar methodologies; - Proven...

  • Service Delivery Manager

    1 semana atrás

    Lisboa, Portugal Wtw Tempo inteiro

    The IT Service Delivery Manager will play a crucial role in ensuring the successful delivery of IT services to WTW colleagues by effectively managing business relationships, resolving service performance or degradation challenges and assisting with the resolution of critical incidents.The IT Service Delivery Manager will be responsible for overseeing the...

  • Service Delivery Manager

    4 semanas atrás

    Lisboa, Lisboa, Portugal Match Profiler Tempo inteiro

    Service Delivery Manager (m/f) – Hybrid (Lisbon) Descrição da função Match Profiler is an Information Systems consultant who has been working in the national and international market since 1999. We have multidisciplinary skills and IT know-how that allow us to contribute, optimize and progress with our clients. We are currently recruiting, for...

  • Service Delivery Manager

    2 meses atrás

    Lisboa, Lisboa, Portugal Match Profiler Tempo inteiro

    Service Delivery Manager (m/f) – Hybrid (Lisbon) Descrição da função Match Profiler is an Information Systems consultant who has been working in the national and international market since 1999. We have multidisciplinary skills and IT know-how that allow us to contribute, optimize and progress with our clients. We are currently recruiting, for...

  • Service Delivery Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal Match Profiler Tempo inteiro

    Service Delivery ManagerLisboaLisboa, Lisboa, Portugal Match Profiler is an Information Systems consultant who has been working in the national and international market since 1999. We have multidisciplinary skills and IT- how that allow us to contribute, optimize and progress with our clients.We are currently recruiting, for integration in our internal...