2nd Line Support Analyst

Há 1 mês


Lisboa, Portugal Adecco Recursos Humanos Tempo inteiro

We are currently searching and recruiting an English speaker for a role of 2nd Line Support Analyst.
- **Job description**:_
- Familiar with ASD/Service Now
- excellent ENGLISH
- Excellent Client management & communication skills
- Highly Organised / Task focused > Proactive/Focused and willing to take ownership
- Starter/Finisher
- Able to work under pressure
- **Requirements**:_
- Application Support (2nd Line) or very strong 1st line experience wanting to move to 2nd
- Technical support is good (Windows Desktop/Windows Server); however, the strength in this role will be functional support, so experience supporting end users and helping to resolve med to complex Application queries
- excellent English, telephony & Customer Service skills
- ITIL understanding/Certified.
- Experience working in a Managed Service team, supporting in a similar role
- Healthcare experience is strongly desirable
- Highly organized, able to work under pressure to SLAs and business need
- **Offer**:_
- Remote position
- 8h Schedule between 8am and 6pm
- Competitive Salary package;


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