![Macrobond](https://media.trabajo.org/img/noimg.jpg)
2nd Line Technical Support Specialist
2 semanas atrás
**Macrobond **is a global fintech firm that provides innovative B2B SaaS research solutions to economic and financial professionals across the buyside, sell side, corporates, government institutions and academic organizations. We are in Sweden, Portugal, Poland, Hong Kong, New York, and London.
Our intellectual property, revolutionary platform and rapidly expanding team of international talent make us a global leader in the macroeconomic data and technology industry.
Questions that you will have to answer will be mainly related to:
- networking/proxy troubleshooting for connectivity issues reported by our clients
- bug tracking
- being a technical point of contact for our account management teams.
**Your main tasks will include**:
- Identifying issues and finding solutions through experimentation and through our internal knowledge base,
- Bug testing, bug report writing - concise, precise in form
- Sharing your knowledge - teaching less technical colleagues how to diagnose, troubleshoot common problems
**Our requirements**:
- Written and spoken English on a B2 or higher level
- Background in IT or related fields
- Good understanding of at least one of scripting languages: Python, R and willingness to get familiar with other.
- Familiarity with SQL
- Good research and analytical skills, patience, and perseverance
- High attention to detail, analytical mind, and natural curiosity
- Nice to have:
familiarity with Web API / REST API
prior support experience
familiarity with HTTP/HTTPS protocol
**What we offer**:
- Competitive salary and a friendly workplace atmosphere
- Excellent work-life balance including home office
- Opportunities for learning, career development and expanding your knowledge, working with real-life fintech examples utilizing a broad spectrum of technologies
- Private health care, other benefits & training possibilities.
If you think you could be a good match for us and you are interested in what Macrobond has to offer, please submit your CV in English. Good luck
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