Churn Expert
2 meses atrás
**What's in it for you**:
- Define and articulate CVM Campaigns through the analysis of aggregated customer data;
- Management customer life cycle outbound campaigns (Telesales, SMS, Push Notifications, );
- Define and articulate inbound campaigns with commercial channels: retail, digital and customer care;
- Analyze and identify business opportunities through the clustering of Consumer Customers;
- Analyze and understand the campaign and channel performance (inbound, outbound, digital);
- Promote product and process optimization, using models to test the effectiveness of different courses of action and the accuracy of the information;
- Work closely with commercial teams, in order to implement solutions, monitor and continuously improve results.
**What you’ll do**:
- Identify opportunities to increment value;
- Forecast campaigns & models results;
- Track implementation;
- Monitor results;
- Continuous improve results;
- Work with stakeholders throughout the organization to identify opportunities for leveraging company data to drive business solutions;
- Ensure the quality of the information in the multiple sources/systems;
- Comfortable working with a wide range of stakeholders and functional teams.
**Who you are**:
- Bachelor’s or master’s in Economics, Management, Marketing, or similar;
- Strong problem solving skills with an emphasis on business development;
- Analytical thinking with a strong desire to deliver and develop;
- Good communication and presentation skills;
- Project Management and implementation of projects End2End (data interpretation, presentation of scenarios and implementation of the solution);
- Good Office skills (Excel, Powerpoint, Access, );
- Nice to have: familiarity with tools like QlikSense, PowerBI, Tableau;
- Portuguese/English Language proficiency.
**Who we are**:
**Not a perfect fit?**:
**Together we can**:
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