Operations Manager for a Technical Project

2 semanas atrás

Lisboa, Portugal Webhelp Tempo inteiro

**Location**
- Lisbon, Portugal**Language**
- English***

**Description**:
**Why joining us**

Do you want to live a rewarding career, on behalf of the world’s most exciting brands? Join our multicultural team and make a real impact on our client’s business every day. We're bringing on board an Operations Manager to provide great customer support, maintaining quality & improving performance every day. If you love helping others and have a natural curiosity, we are a perfect match. Grow with us, show off your skills, build your career path, and enjoy every moment in a people-focused global company

**What you’ll be doing at Webhelp**

As an **English-Speaking Operations Manager for a Technical Project,** you will:

- Supervise a group of team leaders, and be primarily responsible for delivering to SLAs and schedule for tasks performed
- Support and analyze project budget and resource allocation
- Handle day-to-day operations with a focus on analytics, coaching, recognition, and performance management
- Interact regularly with the clients to share updates, lead operational and project/ program level reviews
- Be responsible for client and employee satisfaction and reduce attrition by working closely with the HR, while also collaborating with other process owners and training and quality managers to share best practices and drive higher results
- Be operationally focused with a solid understanding of the workflow with skills to handle client interactions
- Manage weekly reporting for all projects and tasks according to each specification and follow up with specific stakeholders where applicable.
- Advocate on behalf of clients and represent clients' needs as appropriate to senior management.

**We’ll be a great match if you**:

- **Have a degree in Business Management or a related field**:

- **Have English Proficiency, verbal and written (interview assessment)**:

- A minimum of 5-8 years of working experience, preferably in the contact center field
- Experience with operations management environment
- Have excellent verbal and written communication skills and very good Ms Office (Excel) knowledge

**What we offer you**:

- Strong compensation package (14 monthly payments per year plus bonus)
- Monthly meal allowance paid in voucher card (net)
- Private Health Insurance from day 1
- Personal and career development programs and mentoring to develop skills
- Possibility to participate in a growing multicultural Project
- Flexible Schedule
- Work in a diverse environment with people from over 75 nationalities
- Benefit from our modern amenities, many discounts in local businesses, free medical appointments at the office, sports and social responsibility activities, internal parties and much more
- We promote inter-company mobility to work at any of our sites around the world
- Workplace**:Work on-site in Lisbon, Portugal**

“I joined as a Senior Supervisor at Webhelp Braga in June 2018 but already with a vision of professional growth. Today I am a Senior Operations Manager with an important portfolio of clients. My duties are essential for the customer and for my teams, which obliges me to be 100% every day to ensure the excellence of our work. The promises of evolution are real at Webhelp.“ - **Arnaldo da Cunha - Operations Manager Senior**

**Who we are**

**Webhelp** **is a French multinational BPO company that is making business more human for the world’s most exciting brands. **By choosing Webhelp,** you will be part of a community of over 120,000 game-changers from more than 140 locations in 60 countries.

Join us at **Webhelp** **and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects for some of the most progressive B2C and B2B brands worldwide.

**If this sounds like you, join us**

**Webhelp** is an equal-opportunity employer.

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