Application Production Support

Há 1 mês


Lisboa, Portugal askblue Tempo inteiro

Do you know AskBlue?

We were born in 2013, and we provide services in the field of information technology.

We are looking for** Application Production Support **to join our company in one of our projects, in Lisbon.

**Responsibilities**
- Ensures that the solution is always operational and optimal (capacity, upgrades, performance, obsolescence, etc.);
- Adopts global and departmental guidelines, IT best practices and IT Security recommendations;
- Define tactical solutions to resume processes as quick as possible;
- Contribute to solve incident and find out the root cause;
- Guarantees the on-call availability during the required time windows or at the weekend for extraordinary activities;
- Perform regular reviews of scripts before UAT phase;
- Proposes and implement optimizations for the project (can be linked to server configuration, rewrite of scripts)
- Perform a capacity planning for projects at least once a year
- Provide support to projects regarding definition of solutions
- Participate on the standardization of practices
- Participate on the validation of migrations done of servers instances
- Participate on the evolution of servers tools

**Requirements**:

- At least 10 years-long experience
- Teamwork attitude: work cooperatively toward a common objective
- Accuracy: manage details to fully achieve required objectives and safeguard the context
- Stress management and self-control: be able to switch quickly from one topic to another, handle multiple incoming enquiries, control the external pressure without losing clear thinking
- Problem solving: consider issue by gathering relevant information, analysing data, evaluating alternatives to find out tactical solutions
- Strong analytical skills: break down problems into components by identifying relevant issue and recognizing connections
- Responsiveness: promptly address needs based on understanding their priorities and constrains
- Autonomy: manage own work in order to take the appropriate actions
- Proactivity: be able to anticipate issues or new technical requirements thus addressing to the appropriate teams/colleagues

**Main Tasks**
- Support the business in their IT needs and understand the business workflows and scenarios
- Maintaining a proper coverage in their designated shift
- Provide business, team members and other project/task partnering teams updates on the issue/task/project
- Understand the underlying issue and the associated patch fix/release and identify systemic issue
- Contribute towards better post-release checkouts
- Improving day to day tasks by writing scripts and automate tasks that are procedure oriented
- Availability to work during Holidays / Weekends as per pre-defined needs and on a rotational basis with the rest of the team

**Technical Skills**:

- First class Graduate in any discipline (Computer Science preferred) from a reputed university with a good background of software development/support
- At least 10 years’ experience in a similar position (Production Support)
- General IT infrastructure knowledge
- Being confortable with working on different Operating Systems (Windows, linux - Red Hat)
- Windows (power shell, active directory, Event logs,)
- Application Performance Monitor (Dynatrace preferable)
- Good understanding of the ITIL norm especially Incident, Change and Request Management and practices
- Devops Toolchain (Ansible, Jenkins,)
- Knowledge in RPA (Blue Prism preferable)
- relational database concepts’ knowledge
- English (mandatory): N3 - Expert
- French is a Plus

**Work Arrangement**
- Hybrid
- Offer: Health Insurance;
- 3 and a half days of leave per year + 22 vacation days;
- Unlimited access to Udemy.



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