German Speaker Logistics Backoffice Agent

4 semanas atrás

Lisboa, Portugal Bosch Group Tempo inteiro

Company Description
**Welcome to Bosch**

Cars drive autonomously, machines speak to each other, and houses become smarter. At Bosch, we turn these visions into reality to improve the quality of life for people all over the world. Start something big and become a part of forward thinkers where you can create something remarkable: Invented for life.

With over 300 specialized associates and around 15 nationalities, Bosch activities in Lisbon are focusing on sales, marketing, communication, training, nearshoring services and shared support for human resources services to Europe. The diversity, commitment and know-how of the team are the key success factors of this organization.

**Bosch Service Solutions** **develops and delivers Customer Experience, Mobility and Monitoring solutions for companies and their customers. Our teams find fast and efficient solutions for thousands of people on a daily basis - from claim management to life-saving emergency calls, among other services. Define the standards and become a pioneer together with around 9000 associates worldwide.

**Job Description**:
**Your contribution to something big**:

- Call acceptance and ticket opening; translation tickets from German to English; process service orders; forward solution to clients; escalation to 2nd/3rd level supports when needed; keep database with new incidents/solutions;
- Answer calls meeting high quality standards and specified time frames;
- Technical support requests regarding hardware requirements, settings and general usage;
- Customer support for registration in the app and the set-up process;
- Support for the creation of users for the RSAM24 app;
- On-boarding for newly registered users and sending a test case if requested by the user;
- Test Cases: Challenges the user might face;
- Cooperation with the partners Pannenfall Services and MSSG;
- Forwarding of requests to 2nd level support;
- Use and update FAQ list to answer customer inquiries faster;
- Update and expand FAQ list with the help of 2nd level support;
- Receiving and forwarding all requests and suggestions to improve and customize the app to 2nd level support;
- Implementation of outbound campaigns (Each outbound campaign is commissioned separately by mutual agreement).

**Qualifications**:
**What distinguishes you**:

- German Language (C1 level) Mandatory;
- English (at least B1 level, written communication);
- Knowledge of automotive and IT technologies;
- Basic technical knowledge;
- Experience in freight forwarding and logistics;
- Experience in 1st level support and ticketing systems;
- Good communicative competencies, commitment and solutions oriented;
- Customer oriented; able to solve conflicts; multitasker; versatile; stress resilience; team player;
- Schedule: Monday to Friday - 07h00 to 16h00

Additional Information
**What we offer you**:
Challenges in an international environment | career opportunities in one of the best companies in the world | flexible hours | medical services | discounts for employees | sports and health related activities | canteen | good access to public transports | space for creativity.

**Success stories don´t just happen. They are made...

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