Service Desk Agent German Speaker Hybrid

6 meses atrás

Lisboa, Portugal HCL Technologies Tempo inteiro

**Service Desk Agent - German Speaker**

We are HCLTech, one of the fastest-growing large tech companies in the world and home to 211,000+ people across 52 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud.

The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.

**Your Role & Responsibilities**

We are searching for a Service Desk Agent German Speaker that is effective communicator, an analytical problem solver, and have the ability to thrive in a fast-paced environment and wants to make a real impact on the technology industry. As a Service Desk Agent with HCL Technologies, you will be the first point of contact for supply and demand related customer support inquiries for our Spanish speaking stakeholders. This specific role will be focused on
- Manage incoming client contacts and escalations with compassion and proactivity, in order to prioritize their needs and provide unique solutions to problems.
- Own the Stakeholder Experience by liaising with diverse Helpdesks (for troubleshooting assistance), product partners (both certified through the client and third-parties), and Quality Engineering teams.
- Coordinate regular calls with the client, for refills and upgrades to product accessories.
- Process both client-generated and internally generated service request tickets, within specified delivery times.
- Administrative support to certify client details, and alter any incorrect information within our stakeholder’s client database.

**Qualifications & Experience**
- High School Degree, GED or equivalent
- Bachelor’s Degree in any related field is preferred
- Minimum 1 year of experience in customer support

**Required Language Thresholds**:

- German (C2: Level Fluency)
- English (B2: Independent User Level)

**Skills & Knowledge**
- Knowledge of computers and MS Office
- Working knowledge of a customer focused environment
- Effective interactive skills and ability to work as part of a team
- Resilient under pressure and adaptable to unseen work demands
- Flexible attitude towards working patterns including early starts, & Bank Holidays

**Benefits and Perks**
- Permanent contract
- Meal Allowance on Card
- Hybrid work
- Business hours Monday to Friday
- Career Progression Opportunities
- Parenthood Program
- Well rounded Health and Life Insurance Packages

**Job Types**: Full-time, Permanent

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