Service Desk Agent

6 meses atrás

Lisboa, Portugal HCL Technologies Tempo inteiro

**Service Desk Agent - Dutch Speaker**

HCL Technologies a renowned global IT service and consulting company, presently developing our tech footprint in Lisbon (Parque das Nações).

As a Service Desk Agent you will be the main point of contact for technical and customer support issues across Europe.

**Responsibilities**
- Manage incoming client contacts and escalations with compassion and proactivity in order to prioritize their needs and provide unique solutions to problems
- Own the Stakeholder Experience by liaising with diverse Helpdesks (for troubleshooting assistance), product partners (both certified through the client and third-parties) and Quality Engineering teams
- Coordinate regular calls with the client for refills and upgrades to product accessories
- Process both client-generated and internally generated service request tickets within specified delivery times
- Administrative support to certify client details and alter any incorrect information within our stakeholder’s client database
- Flexibility to take on additional tasks as directed by Team Lead

**Qualifications & Experience**
- High School Degree, GED or equivalent
- Bachelor’s Degree in any related field is preferred
- Minimum 1 year of experience in customer support

**Required Language Thresholds**:

- Dutch (C2: Level Fluency)
- English (B2: Independent User Level)

**Skills & Knowledge**
- Knowledge of computers and MS Office
- Working knowledge of a customer focused environment
- Effective interactive skills and ability to work as part of a team
- Resilient under pressure and adaptable to unseen work demands
- Flexible attitude towards working patterns including early starts, & Bank Holidays

**Benefits and Perks**
- Permanent contract
- Meal Allowance on Card
- Hybrid work
- Business hours Monday to Friday
- Career Progression Opportunities
- Parenthood Program
- Well rounded Health and Life Insurance Packages

**Job Types**: Full-time, Permanent

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