Service Desk Agent

6 meses atrás

Lisboa, Portugal David Kennedy Recruitment Tempo inteiro

David Kennedy Recruitment is working with a leading tech company that is looking to recruit a Dutch-speaking Service Desk Agent to join their team in Lisbon or Braga.

Position: Service Desk Agent

Location: Remote/work from home in the mainland Portugal or on-site in Lisbon or Braga

Employment type: Full-time

**DUTIES AND RESPONSIBILITIES**:

- Provide 1st line support to customers in case of incidents incidents, problems and requests related to hardware and software products, basic networking etc. in a timely manner
- Ensure pleasant customer experience and timely resolution or escalate to a relevant department
- Act as a team player, be a helpful and effective member of the team
- Document actions taken in resolving routine customer enquiries

**REQUIREMENTS**:

- Native/fluent in Dutch, both oral and written. Fluent in English (at least B2 level)
- Computer literate with sound knowledge of Microsoft Office suite
- Excellent communication skills with ability to emphasise with the customer
- Analytical mindset with great critical thinking skills and attention to detail
- Ability to work rotating shifts

**OFFER**:

- Remote position available from anywhere in Portugal, as well as on-site locations available in Braga and Lisbon
- 14 salaries a year
- Food allowance, paid by meal card (tax-free) €8,32 and from April onwards €9.60 per day
- Shift Allowance 41,70€ monthly x 14
- Retention bonus of 2000€ of which 1000€ will be paid on your 3rd month of contract and the other 1000€ will be paid on your 9th month of contract
- 25 days of holidays, including your birthday leave with an additional one day per antiquity in the company up to 30 days
- Life insurance
- Health insurance for you, your spouse and your children
- Free WiFi-spot and an IKEA voucher for your home office
- Several discounts available at partners' stores
- Work for up to 3 months by year in any European country
- 24/7 services related to mental health, legal and financial guidance
- Shifts of 8 working hours covering line operating schedule from 7 AM - 7 PM from Monday to Friday or 9 AM to 5 PM from Monday to Friday with one Saturday per month
- Permanent contract with 30 days of training and 90 days of probation
- Dynamic and enthusiastic work environment with colleagues from more than 60 countries
- Training and international career progression plan upon hiring
- The chance to get involved in Social Responsibility program and participate in several initiatives with focus on wellbeing, diversity and inclusion, environment and our community (medical services, Yoga lessons, fresh fruit, volunteering afternoons)
- Great Facilities at Central locations well served by public transportation, bicycle access and services

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