Service Desk Agent

6 meses atrás

Lisboa, Portugal Recruit4Work S.L. Tempo inteiro

Join our team as a Service Desk Agent and be part of an exciting opportunity in the world of technology and IT support. In this role, you will play an essential role in providing high-quality technical assistance to our clients and users. If you are passionate about problem-solving, effective communication, and enjoy helping others overcome technological challenges, this position could be the next step in your career. Keep reading to learn more about this exciting opportunity and join us in delivering exceptional service in the world of technology.

Tasks
- Feedback from customers, colleagues, and team managers.
- Technical assessments if applicable
- Evidence of sharing and re-use of knowledge.
- Correct management of processes followed to deliver the service.
- Percentage of customer problems resolved within required timescales.
- Meeting service level requirements.

**Requirements**:

- Native level of language required and fluency in English B2 level
- Excellent communication skills, verbal and written;
- Excellent computer skills;
- Feedback from customers, colleagues and team managers;
- Technical assessments if applicable;
- Evidence of sharing and re-use of knowledge;
- Correct management of processes followed to deliver the service;
- Percentage of customer problems resolved within required timescales;
- Meeting service level requirements.

**Benefits**:

- Competitive salary and bonuses;
- Work life balance and 25 annual leave days;
- Private health and life insurance since the first day of employment;
- Employment directly with the company with the possibility of a permanent contract;
- International career in a dynamic and enthusiastic environment;
- Training and internal career progression plan upon hiring
- Several discounts available
- If you are moving to Portugal count on the support of our Welcome Buddy to help you settle in.

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