Finnish Service Desk Agent

3 semanas atrás

Lisboa, Portugal Buscojobs Portugal Tempo inteiro

As a Service Desk Agent, you will be the first point of contact for technical and customer support inquiries for our Finnish Speaking stakeholders.
The ideal candidate will be an effective communicator, an analytical problem solver, and have the ability to thrive in a fast-paced environment.
Responsibilities: Manage incoming client contacts and escalations with compassion and proactivity, in order to prioritize their needs and provide unique solutions to problems.
Own the Stakeholder Experience by liaising with diverse Helpdesks (for troubleshooting assistance), product partners (both certified through the client and third-parties), and Quality Engineering teams.
Coordinate regular calls with the client, for refills and upgrades to product accessories.
Process both client-generated and internally generated service request tickets, within specified delivery times.
Administrative support to certify client details, and alter any incorrect information within our stakeholder's client database.
Provide services to clients like: Air Liquid; Goldman Sachs, eBay, Fiat, NHS Hospitals (UK), Cambridge Universities with high level of responsibility.
Managing supply related requests: by phone, by portals, by email, or even by chat.
Validate if the request is: a) already in the premises b) if the order is already placed for it c) the status of the request.
This is a non-technical role.
Minimum Requirements: High School Diploma or Secondary School Completion Equivalent.
Minimum of a year's experience in a Customer Support or client-facing role, in a multi-national environment (preferable).
Close familiarity with Computers and Digital Network configurations, including advanced level working knowledge of the Microsoft Office Suite.
Adaptable to working alongside the time zone and calendar of local stakeholders.
Required Language Thresholds: English (B2 - C1: Independent User Level).
Finnish (C2: Native-Level Fluency).

Benefits: Competitive Salary + Language Bonus.
Meal Allowance on Card.
Career Progression Opportunities.
Staff Canteen with varied food options and river-facing balcony seating.
Well-rounded Health and Life Insurance Packages.
On-site gym: includes indoor pool access, fitness classes, and a football pitch.

#J-18808-Ljbffr

  • Finnish Service Desk Agent

    Há 1 mês

    Lisboa, Portugal Cross Border Talents Tempo inteiro

    As a Service Desk Agent, you will be the first point of contact for technical and customer support inquiries for our Finnish Speaking stakeholders.The ideal candidate will be an effective communicator, an analytical problem solver, and have the ability to thrive in a fast-paced environment.Responsibilities : Manage incoming client contacts and escalations...

  • Finnish Service Desk Professional

    Há 1 mês

    Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

    Service Desk Agent - Finnish SpeakingAs a Service Desk Agent, you will provide technical and customer support to our Finnish-speaking stakeholders, serving as the first point of contact for inquiries and issues. The ideal candidate will possess effective communication skills, analytical problem-solving abilities, and the capacity to thrive in a fast-paced...

  • Finnish Language Service Desk Specialist

    Há 1 mês

    Lisboa, Lisboa, Portugal HCLTech Tempo inteiro

    Job Title: Multi-Lingual Customer Support Agent for HCLTech We are seeking highly skilled and enthusiastic professionals to join our team as a Customer Support Agent. The ideal candidate will be fluent in Finnish and have a strong analytical mind with excellent problem-solving skills. As a Customer Support Agent with HCLTech, you will be the first point of...

  • Service Desk Agent

    3 meses atrás

    Lisboa, Portugal Rumos Consulting Tempo inteiro

    Com mais de 30 anos de experiência, a Rumos Consulting atua na área da Consultoria em Tecnologias de Informação, entregando soluções nas áreas de Modern Workplace & Apps, Data, Analytics & Artificial Intelligence, Digital Business Automation, Enterprise Service Management, Digital Design Strategy & Marketing, Project Management Office, Workplace...

  • Service Desk Agent

    3 meses atrás

    Lisboa, Portugal Rumos Consulting Tempo inteiro

    Com mais de 30 anos de experiência, a Rumos Consulting atua na área da Consultoria em Tecnologias de Informação, entregando soluções nas áreas de Modern Workplace & Apps, Data, Analytics & Artificial Intelligence, Digital Business Automation, Enterprise Service Management, Digital Design Strategy & Marketing, Project Management Office, Workplace...

  • Service Desk Agent

    3 semanas atrás

    Lisboa, Portugal Buscojobs Portugal Tempo inteiro

    Com mais de 30 anos de experiência, a Rumos Consulting atua na área da Consultoria em Tecnologias de Informação, entregando soluções nas áreas de Modern Workplace & Apps, Data, Analytics & Artificial Intelligence, Digital Business Automation, Enterprise Service Management, Digital Design Strategy & Marketing, Project Management Office, Workplace...

  • German Service Desk Agent

    3 semanas atrás

    Lisboa, Portugal Buscojobs Portugal Tempo inteiro

    German Service Desk Agent Empresa: Cross Border TalentsTipo de Emprego: Periodo IntegralLocalização: Lisbon, LisbonNúmero de Aplicantes: 000+Descrição do Emprego - German Service Desk Agent As a Service Desk Agent, you will be the first point of contact for technical and customer support inquiries for our German Speaking stakeholders. The ideal...

  • German Service Desk Agent

    Há 1 mês

    Lisboa, Portugal Cross Border Talents Tempo inteiro

    As a Service Desk Agent, you will be the first point of contact for technical and customer support inquiries for our German Speaking stakeholders.The ideal candidate will be an effective communicator, an analytical problem solver, and have the ability to thrive in a fast-paced environment.Responsibilities Manage incoming client contacts and escalations with...

  • Danish Service Desk Agent

    Há 1 mês

    Lisboa, Portugal Cross Border Talents Tempo inteiro

    As a Service Desk Agent, you will be the first point of contact for technical and customer support inquiries for our Polish Speaking stakeholders. The ideal candidate will be an effective communicator, an analytical problem solver, and have the ability to thrive in a fast-paced environment. Responsibilities : Manage incoming client contacts and escalations...

  • Dutch Service Desk Agent

    Há 1 mês

    Lisboa, Portugal Cross Border Talents Tempo inteiro

    As a Service Desk Agent, you will be the first point of contact for technical and customer support inquiries for our Dutch Speaking stakeholders.The ideal candidate will be an effective communicator, an analytical problem solver, and have the ability to thrive in a fast-paced environment.Responsibilities Manage incoming client contacts and escalations with...

  • French Service Desk Agent

    Há 1 mês

    Lisboa, Portugal Cross Border Talents Tempo inteiro

    As a Service Desk Agent, you will be the first point of contact for technical and customer support inquiries for our French Speaking stakeholders.The ideal candidate will be an effective communicator, an analytical problem solver, and have the ability to thrive in a fast-paced environment.Responsibilities: Manage incoming client contacts and escalations with...

  • Service Desk Agent

    6 meses atrás

    Lisboa, Portugal HCL Technologies Tempo inteiro

    **Service Desk Agent - Dutch Speaker** HCL Technologies a renowned global IT service and consulting company, presently developing our tech footprint in Lisbon (Parque das Nações). As a Service Desk Agent you will be the main point of contact for technical and customer support issues across Europe. **Responsibilities** - Manage incoming client contacts...

  • Service Desk Agent

    6 meses atrás

    Lisboa, Portugal HCL Technologies Tempo inteiro

    **Service Desk Agent - German Speaker** HCL Technologies a renowned global IT service and consulting company, presently developing our tech footprint in Lisbon (Parque das Nações). As a Service Desk Agent you will be the main point of contact for technical and customer support issues across Europe. **Responsibilities** - Manage incoming client contacts...

  • Service Desk Agent

    6 meses atrás

    Lisboa, Portugal HCL Technologies Tempo inteiro

    **Service Desk Agent - Polish Speaker** HCL Technologies a renowned global IT service and consulting company, presently developing our tech footprint in Lisbon (Parque das Nações). As a Service Desk Agent you will be the main point of contact for technical and customer support issues across Europe. **Responsibilities** - Manage incoming client contacts...

  • Service Desk Agent German Speaker Hybrid

    6 meses atrás

    Lisboa, Portugal HCL Technologies Tempo inteiro

    **Service Desk Agent - German Speaker** We are HCLTech, one of the fastest-growing large tech companies in the world and home to 211,000+ people across 52 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. The driving force behind that work, our people, are diverse, creative, and...

  • Finnish Customer Support Agent

    3 semanas atrás

    Lisboa, Portugal Buscojobs Portugal Tempo inteiro

    Are you passionate about customer support and technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal. Over the last years, they have been recognized as an excellent company to work for and one of the best customer services provider companies, considered several...

  • Service Desk Agent

    6 meses atrás

    Lisboa, Portugal HCL Technologies Tempo inteiro

    **Service Desk Agent - German Speaker** HCL Technologies a renowned global IT service and consulting company, presently developing our tech footprint in Lisbon (Parque das Nações). As a Service Desk Agent you will be the main point of contact for technical and customer support issues across Europe. **Responsibilities** - Manage incoming client contacts...

  • Service Desk Agent

    6 meses atrás

    Lisboa, Portugal David Kennedy Recruitment Tempo inteiro

    David Kennedy Recruitment is working with a leading tech company that is looking to recruit a Dutch-speaking Service Desk Agent to join their team in Lisbon or Braga. Position: Service Desk Agent Location: Remote/work from home in the mainland Portugal or on-site in Lisbon or Braga Employment type: Full-time **DUTIES AND RESPONSIBILITIES**: - Provide...

  • Service Desk Analyst

    6 meses atrás

    Lisboa, Portugal Capgemini Engineering Tempo inteiro

    **CAPGEMINI ENGINEERING**: At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they...

  • Service Desk Analyst

    6 meses atrás

    Lisboa, Portugal Capgemini Engineering Tempo inteiro

    **CAPGEMINI ENGINEERING**: At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they...