Salesforce Service Business Analyst
6 meses atrás
Porto, Portugal
- Tech Hiring
- 3056784
**Make Progress Thrive**
- We succeed when we make our clients successful. We collaborate to sharpen our insights and amplify this success. We execute with excellence. Always.
- We help customers improve Worker & Customer experiences with outcome-oriented consultants who bring the latest digital thinking and cloud experience. We create actionable strategies that deliver results quickly, and help organizations adapt to a new experience-driven era. We deliver results quickly by harnessing the power of thousands of pre-built solution accelerators.
**The role**
- The Salesforce Service Business Analyst would be responsible for understanding Service Mgmt processes within the customer organization and subsequently map them into Salesforce solution. This role will be responsible to bring in best practices of functional design across different Salesforce Clouds & domains.
**What you will do**
- Lead functional analysis & design for the Service Mgmt module.
- Scoping of Service process, detailing of scope into user stories and creation of product backlog.
- Execute Show & tell sessions during the project execution.
- Create training content and deliver Train the Trainer training
- Perform QA of functionality during sprints and different project phases.
**Who are we looking for**
- Experienced working in Service processes for Manufacturing domain.
- Well versant with SFDC configuration and customization.
- Ability to interact with technical and functional staff at all levels.
- Participate in business drawing Processes with respect to SFDC functionality.
- Participate in Stakeholder Meetings
- Monitor and track project metrics and provide status updates to Key Stakeholders
- Must be creative, innovative and be able to work in a fast-paced environment with the ability to abstract detail into larger patterns, familiarity with user-centered analysis and evaluation techniques.
- Self-Starter who can manage multiple tasks simultaneously with mínimal supervision.
- Excellent oral, written communication and presentation skills.
- Should be able to work in offshore / onsite model
- Salesforce Platform Development
- #LI-ST2
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.
-
Senior Salesforce Business Analyst
Há 1 mês
Porto, Porto, Portugal Wipro Limited Tempo inteiro**Job Description**At Wipro Limited, we're committed to helping our clients succeed in the ever-evolving digital landscape. As a Senior Salesforce Business Analyst, you'll play a crucial role in driving business growth and customer satisfaction through the effective use of Salesforce Service Cloud.**Key Responsibilities:**Collaborate with cross-functional...
-
Salesforce Business Analyst Porto
5 meses atrás
Porto, Portugal Capgemini Tempo inteiro**At Capgemini Portugal we are looking for Salesforce Business Analysts!**: We are the Capgemini Group's CRM Center of Excellence (CoE) and, as such, we develop many national and international projects with the help of big teams that seek to implement the latest features and products of the Salesforce world. We are one of the Salesforce’s partners, so our...
-
Business Analyst
2 meses atrás
Porto, Portugal Wireit Tempo inteiroAbout the job Business Analyst (Salesforce) WIRE IT is a global company specialized in IT services. We are supported by an experienced team that knows the IT market, allowing our customers to make the best decisions and accomplish their business goals.We are currently looking for a Business Analyst (with experience in SFDC Service Cloud) to join our...
-
Senior Salesforce Business Analyst
Há 1 mês
Porto, Porto, Portugal Wipro Limited Tempo inteiroJob DescriptionWe are seeking a skilled Salesforce Business Analyst to join our team at Wipro Limited. As a Salesforce Business Analyst, you will play a critical role in helping our clients improve their customer and worker experiences using Salesforce Service Cloud.Key Responsibilities:Understand user journeys and the technology used in conjunction with...
-
Salesforce Business Analyst
2 meses atrás
Porto, Portugal Wipro Limited Tempo inteiroJob Description Salesforce Business Analyst Make Progress Thrive We succeed when we make our clients successful. We collaborate to sharpen our insights and amplify this success. We execute with excellence. Always. We help customers improve Worker & Customer experiences with outcome-oriented consultants who bring the latest digital thinking and cloud...
-
Senior Salesforce Business Analyst
3 meses atrás
Porto, Portugal Wipro Limited Tempo inteiroJob Description Senior Salesforce Business Analyst Make Progress Thrive We succeed when we make our clients successful. We collaborate to sharpen our insights and amplify this success. We execute with excellence. Always. We help customers improve Worker & Customer experiences with outcome-oriented consultants who bring the latest digital thinking and cloud...
-
Salesforce Business Analyst
Há 1 mês
Porto, Porto, Portugal Wipro Limited Tempo inteiroAbout the RoleWe are seeking a skilled Salesforce Business Analyst to join our team at Wipro Limited. As a key member of our Customer Experience team, you will be responsible for delivering solutions that support our clients' IT functions, including Customer Care, Product Support, Field Sales, and general commercial operations.Key ResponsibilitiesPerform...
-
Senior Salesforce Business Analyst
3 meses atrás
Porto, Portugal Wipro Limited Tempo inteiro.Job DescriptionSenior Salesforce Business AnalystMake Progress ThriveWe succeed when we make our clients successful. We collaborate to sharpen our insights and amplify this success. We execute with excellence. Always.We help customers improve Worker & Customer experiences with outcome-oriented consultants who bring the latest digital thinking and cloud...
-
Senior Data Analyst
2 semanas atrás
Porto, Porto, Portugal Analyst Tempo inteiroAbout the RoleWe are seeking a skilled Senior Data Analyst to join our team at Airbot Technology Limited. This is an exciting opportunity to work on our customer service platform for the airport industry.Job DescriptionAs a Senior Data Analyst, you will be responsible for actively researching ways to improve our clients' knowledge using data points from our...
-
Business Analyst 2 Edi Analyst
2 meses atrás
Porto, Portugal Onward Search Tempo inteiroOnward Search is a specialized staffing and talent solutions company that helps professionals find top jobs with the nation's leading brands. We're looking to hire a Business Analyst 2 EDI Analyst for a global fin-tech company.Our client is seeking a dynamic Business Analyst 2 EDI Analyst to join their team. This role is ideal for a candidate with a strong...
-
Salesforce Sales Business Analyst
6 meses atrás
Porto, Portugal Wipro Limited Tempo inteiroPorto, Portugal - Tech Hiring - 3056022 **Make Progress Thrive** - We succeed when we make our clients successful. We collaborate to sharpen our insights and amplify this success. We execute with excellence. Always. - We help customers improve Worker & Customer experiences with outcome-oriented consultants who bring the latest digital thinking and cloud...
-
Data Analyst
4 semanas atrás
Porto, Porto, Portugal Analyst Tempo inteiroData Analysis RoleAs a Data Analyst for our Airport AI Platform, you will leverage data points from our platform to enhance client knowledge. Your primary goal will be to create intuitive reporting tools, facilitating data understanding and visualization. AI Training and DevelopmentYou will be responsible for creating and maintaining high-quality training...
-
Salesforce Senior Business Analyst
2 meses atrás
Porto, Portugal Expleo Group Tempo inteiroOverview: Expleo is a trusted partner for your innovation journey. As a global engineering, technology and consulting service provider, we are ideally positioned to help you achieve your ambitions and future-proof your business. With a smart blend of bold thinking and reliable execution, we’re able to fast-track innovation through each step of your value...
-
Cloud Architect for Salesforce Solutions
4 semanas atrás
Porto, Porto, Portugal Devoteam Tempo inteiroRole OverviewWe are seeking a skilled Cloud Architect to design and develop custom Salesforce solutions that drive business growth and transformation. If you have a passion for cloud computing and a desire to work with cutting-edge technologies, this could be the ideal role for you.Key ResponsibilitiesArchitect and implement complex Salesforce solutions...
-
Business Analyst
2 semanas atrás
Porto, Portugal Onrising Tempo inteiroHello, It's nice to have you here.We know that the most valuable asset is your time, so let's get straight to the point.This is the job:Business AnalystHybrid Model - LisbonProficiency in English - mandatory.These are the essential skills:Professional experience with Microsoft Excel and SQL;Experience with SalesForce projects;Customer orientation;Ability to...
-
Banking Sector | Salesforce Developer
3 semanas atrás
Porto, Portugal Devoteam Tempo inteiroAt Devoteam, we believe that technology with strong human values can actively drive change for the better. Discover how Tech for People unlocks the future, creating a positive impact on the people and the world around us. We are a global leading player in Digital Transformation for leading organisations across EMEA, with a revenue of €1B. We believe in...
-
Senior Salesforce Developer
Há 4 dias
Porto, Portugal H.B. Fuller Tempo inteiroAs the largest pureplay adhesives company in the world, H.B. Fuller's (NYSE: FUL) innovative, functional coatings, adhesives and sealants enhance the quality, safety and performance of products people use every day. Founded in 1887, with 2023 revenue of $3.5 billion, our mission to Connect What Matters is brought to life by more than 7,000 global team...
-
Cloud Architect for Salesforce Transformation
2 semanas atrás
Porto, Porto, Portugal Devoteam Tempo inteiro**About Devoteam**We believe that technology with strong human values can actively drive change for the better.Our team of experts is dedicated to transforming technology and creating value for our clients, partners, and employees in a world where technology is developed for people.We are proud of the culture we have built together and are looking for...
-
Banking Sector | Salesforce Developer
2 meses atrás
Porto, Portugal Devoteam Tempo inteiroAt Devoteam, we believe that technology with strong human values can actively drive change for the better. Discover how Tech for People unlocks the future, creating a positive impact on the people and the world around us. We are a global leading player in Digital Transformation for leading organisations across EMEA, with a revenue of €1B. We believe in...
-
Business Analyst 2 EDI Specialist
Há 1 mês
Porto, Porto, Portugal Onward Search Tempo inteiroOnward Search is a specialized staffing and talent solutions company that helps professionals find top jobs with leading brands. We're seeking a Business Analyst 2 EDI Specialist for a global fin-tech company.This role is ideal for a candidate with a strong background in the healthcare industry, particularly in healthcare revenue cycle management. The...