Head of Front Office
2 semanas atrás
For the opening of aparthotel in the center of Lisbon, we are in the process of recruiting a Head of Front Office to join the new team.
Oversees the FO Department and allocates the available resources to achieve the organizational goals
The basic function of FOM is to supervise all the FO personnel & to ensure the proper and smooth operation of the department, that includes the reception that is also a bar and a lounge area that needs to be activated to promote an exceptional social experience to our guests
Reports to Director
Replaces Director when on leave according to tasks delegation
Responsible for the performance, quality control and activities of FO (Reception, Bar & Lounge area)
Perform the function of a link between the management and the FO staff
Performs stocks control and budgeting function
Plans present & future need of resources
Schedules the tasks and schedules of the FO staff
Evaluates the job performance of FO staff & fills their appraisals
Proficiently performs all tasks related to FO receptionist, concierge and bartender (under the coach of the Bar Supervisor)
Resolves guest problems quickly, efficiently and courteously
Reviews, monitors and acts upon all reports generated by all the sections, included night auditors report
Defines FO SOPs and ensures all SOPs are followed
Conducts training programs
Maintains coordination & good communication with other departments specially with Housekeeping and Maintenance
Co-coordinates maintenance daily operations with Executive Housekeeper
Conducts regular staff meetings and staff briefing
Resolves employee grievances
Motivates the staff to work in a team within the department and with the other departments to achieve the organization objectives
Coordinates with the Director to ensure maximum sales
Bachelor degree in hospitality management or related fields preferred
Proven experience in a similar role as Front-Office supervisor, at least 2 year
Proactivity and able to work independently
Good organizational and coordination skills
Customer service oriented
Relates easily with others
A team player with leadership skills
Well-presented and groomed individual with an outgoing and friendly attitude
Experienced user in the PMS HOST is valued
Speaks a 2rd languages
From/ lives/ knows well Lisboa area
Thinks out of the box and able to drive change and look for operational efficiencies
**Tipo de oferta**: Integral/Full-time
Salário: De 820,00€ por mês
Horário de trabalho:
- Dias úteis e feriados
- Dias úteis e fins de semana
- Turno rotativo
Tipos de pagamento complementares:
- Adicional nocturno
- Décimo terceiro salário
- Hora extra
- Subsídio de Natal
Idioma:
- Inglês (obrigatório)
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