Head of Front Office

6 meses atrás

Lisboa, Portugal Immerso collective Tempo inteiro

For the opening of aparthotel in the center of Lisbon, we are in the process of recruiting a Head of Front Office to join the new team.

Oversees the FO Department and allocates the available resources to achieve the organizational goals

The basic function of FOM is to supervise all the FO personnel & to ensure the proper and smooth operation of the department, that includes the reception that is also a bar and a lounge area that needs to be activated to promote an exceptional social experience to our guests

Reports to Director

Replaces Director when on leave according to tasks delegation

Responsible for the performance, quality control and activities of FO (Reception, Bar & Lounge area)

Perform the function of a link between the management and the FO staff

Performs stocks control and budgeting function

Plans present & future need of resources

Schedules the tasks and schedules of the FO staff

Evaluates the job performance of FO staff & fills their appraisals

Proficiently performs all tasks related to FO receptionist, concierge and bartender (under the coach of the Bar Supervisor)

Resolves guest problems quickly, efficiently and courteously

Reviews, monitors and acts upon all reports generated by all the sections, included night auditors report

Defines FO SOPs and ensures all SOPs are followed

Conducts training programs

Maintains coordination & good communication with other departments specially with Housekeeping and Maintenance

Co-coordinates maintenance daily operations with Executive Housekeeper

Conducts regular staff meetings and staff briefing

Resolves employee grievances

Motivates the staff to work in a team within the department and with the other departments to achieve the organization objectives

Coordinates with the Director to ensure maximum sales

Bachelor degree in hospitality management or related fields preferred

Proven experience in a similar role as Front-Office supervisor, at least 2 year

Proactivity and able to work independently

Good organizational and coordination skills

Customer service oriented

Relates easily with others

A team player with leadership skills

Well-presented and groomed individual with an outgoing and friendly attitude

Experienced user in the PMS HOST is valued

Speaks a 2rd languages

From/ lives/ knows well Lisboa area

Thinks out of the box and able to drive change and look for operational efficiencies

**Tipo de oferta**: Integral/Full-time

Salário: De 820,00€ por mês

Horário de trabalho:

- Dias úteis e feriados
- Dias úteis e fins de semana
- Turno rotativo

Tipos de pagamento complementares:

- Adicional nocturno
- Décimo terceiro salário
- Hora extra
- Subsídio de Natal

Idioma:

- Inglês (obrigatório)

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