Production Application Support
2 semanas atrás
Do you know **AskBlue**?
We were born in 2013, and we provide services in the field of information technology.
We are looking for **Production Application Support** to join our company in one of our projects, in **Lisbon**.
**Tasks**:
- Monitoring the infrastructure server resources.
- Replying and taking in charge the incoming phone calls or ITSM support/incident tickets.
- Tracking all the incoming requests on the ticketing system.
- Updating the progress of the execution of all tasks in the ticketing tools.
- Assessing the priority of the incoming requests involving the key people who might be helpful define it.
- Performing the analysis, planning all technical tasks required and executing them.
- Defining tactical solutions to resume processes as quick as possible.
- Contributing to find out the incident root cause.
- Engaging the proper escalation path for all situations.
- Adopting the global and departmental guidelines, IT best practices and IT Security recommendations.
- Guaranteeing the on-call availability during the required time windows or at the weekend for extraordinary activities.
- Acting as the first point of contact for all tasks / enquiry related to production.
- Managing the communication with internal end-users and external clients for the topics in-scope.
**Requirements**:
- At least 5 years’ experience in a similar position
- RPA (Blue Prism preferable).
- Windows (Event logs, active directory, powershell).
- ITIL.
- Linux.
- Network fundamentals.
- Chatbots.
- Infra as code (Ansible preferable).
- SQL - Microsoft SQL Server.
- Troubleshooting incidents.
- English (expert).
**Work Arrangement**:
- Hybrid.
**Offer**:
- Health Insurance;
- 3 and a half days of leave per year + 22 vacation days;
- Unlimited access to Udemy.
**AskBlue - Business & Technology
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