Client Manager

3 semanas atrás

Lisboa, Portugal KANTAR Tempo inteiro

Kantar is the world’s leading data, insights and consulting company, and our Worldpanel colleagues are experts in shopper behavior. Offering continuous monitoring, advanced analytics and tailored solutions for our clients, they help turn purchase behavior into a competitive advantage across a wide range of markets including tech, fashion, telecoms and fast-moving consumer goods.

Job Details

INSPIRE SUCCESSFUL DECISIONS

Kantar’s Worldpanel division is currently searching for a Client Manager (Parental Leave Replacement). Based in Lisbon, Portugal, this is an opportunity to be part of the company’s exciting vision for the future

About Us

Kantar is the world’s leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies. Kantar’s 25,000 people based in more than 100 countries help the world’s leading organisations succeed and grow. Nobody knows people better than Kantar. We provide insight and inspiration to help our clients, our people and society to create and flourish in an extraordinary world.

Our Worldpanel colleagues are the global experts in shopper behaviour, offering continuous monitoring, advanced analytics and tailored solutions to inspire successful decisions by leading organisations worldwide. Worldpanel turns purchase behaviour into a competitive advantage across a diverse range of markets including tech, fashion, telecoms and FMCG.

The Team and Role’s Mission

You will act as a Client Manager and be part of our Worldpanel Portugal Client Service team. The Client Manager will be a key point of contact for clients to handle data requests and project briefs, ensuring timely, accurate delivery of information and offering a good level of insight whilst also contributing to the growth of the client’s business within Kantar by identifying potential revenue opportunities. This will include working across a portfolio of clients, and supporting and engaging with different internal teams.

This role will suit an independent Client manager who wants to build client relationships, create engaging data stories, as well as handle data requests and project briefs. You will join a team known for being dynamic, fun and supportive that has been driving growth to the Portuguese business in a very impressive way.

Key Outcomes
- You will be responsible for delivering briefs, managing day to day requests, developing contacts and relationships, generating and converting a pipeline of revenue opportunities;
- Client Relationships - Manage the practical/on the ground delivery of the contracted service with respect to quality, speed and breadth of data and the servicing they are entitled to;
- Account Handling - Understand the client’s ways of working and ensure delivery of information and their experience of our servicing, meets these requirements. Be responsible for managing the day-to-day workload on the area of the business you have responsibility for, through the timely and accurate completion of ad-hoc requests and project briefs;
- Analysis & Insight - production & interpretation of analysis with a focus on answering key questions with strong and actionable recommendations. Discuss briefs with clients challenging where appropriate to make sure requests have been properly thought through and offering advice on how best to tackle issues;
- Revenue - This is a commercial role. You will own a budget for each of your clients, along with a personal revenue target. Through building great relationships with the client, you will uncover questions/ business issues which are outside the scope of our current contract (e.g. different categories/ more complex questions) and work with your manager and the wider team to shape proposals against these questions.

Key Capabilities

Your background will ideally look like this
- Bachelors’ Degree in Marketing, Statistics, Sociology or similar qualification.
- Previous working experience in similar roles will be appreciated.
- Proven record of building relationships with clients in a leading capacity; strong interpersonal skills, the ability to expand your contact base and build trusting partnership relationships.
- A strong verbal and visual presentation skills with the ability to put together insightful and impactful presentations; the ability to articulate in a confident and composed manner.
- Effectiveness in analyzing, interpreting data and articulating the business implications.
- Experience working with market trends/consumer behavior/panel insights.
- English Proficiency (B2 level minimum).
- Strong project management and organizational skills.

With the following qualities
- Inquisitive, with critical thinking, and demonstrate a genuine passion for consumer behaviour.
- Enjoys actively looking for new and more efficient ways of improving processes, raising standards, reducing errors, and overcoming

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