Customer Support Agent
7 meses atrás
David Kennedy Recruitment is working with a leading multinational technology business that is looking to recruit a Dutch-speaking Customer Support Agent for their office in Lisbon. The successful employee would support customers who own a premium membership of a streaming platform.
Position: Customer Support Agent
Location: Lisbon (Santos), Portugal
Employment type: Full-time
**DUTIES AND RESPONSIBILITIES**:
- Ensure customer satisfaction and provide professional customer support
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow
- Identify the issue the client is facing, troubleshoot and provide the solution
- Identify when the issue should be re-assigned to another department or more senior representative
- Collaborate with other specialists to solve or properly close help tickets
- Document each action taken and categorize cases and possible bugs, so that our engineering team can address them
- Maintain and update all job-related administrative forms
**REQUIREMENTS**:
- Native/fluent in Dutch, both oral and written. Fluent in English (at least B2 level)
- Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
- Resourceful and stress-resilient personality that can adapt and remain calm in all situations
- Ability to meet tight deadlines with minimum supervision and in a timely manner
- Ability to work independently, while being a team player at the same time
**OFFER**:
- Excellent remuneration package based on experience, skills and performance
- Be part of a dynamic and creative team with a positive and friendly atmosphere
- Guidance and tools to reach your full potential
- Meal allowance
- Shifts on weekly rotation with colleagues covering line opening hours from Monday to Sunday, 07 AM - 08 PM
- Transportation allowance
- Private health insurance
- Yearly performance bonus
- Relocation allowance and assistance in finding accommodation
- And many others
-
Senior Customer Support Agent
4 semanas atrás
Lisboa, Lisboa, Portugal Customer Labs Tempo inteiroAbout Our CompanyAt Customer Labs, we help businesses modernize technology, reimagine processes, and transform experiences to stay ahead in a fast-changing world. We're committed to delivering exceptional customer support that meets the evolving needs of our clients.Salary DetailsWe offer a competitive salary of € 50,000 per annum, plus a performance-based...
-
German Senior Customer Support Agent In Lisbon
5 meses atrás
Lisboa, Portugal Customer Labs Tempo inteiroAbout LisbonLisbon is a rewarding destination where the modern architecture blends into old neighborhoods perfectly. You can always find a good restaurant for seafood or bacalhau on the next corner at a low price with a sea view.About the jobWe help companies modernize technology, reimagine processes and transform experiences, so they stay ahead in a...
-
Customer Support Agent
1 dia atrás
Lisboa, Portugal Entain Tempo inteiroA nossa Equipa de Customer Support procura TALENTOS! A Entain Operations Portugal, representante da marca bwin está a recrutar agentes de customer support para diferentes horários. O Customer Support Agent será responsável pela interação com os jogadores, esclarecendo dúvidas e proporcionando a melhor experiência de jogo...
-
Customer Support Agent
6 meses atrás
Lisboa, Portugal Cross Borders Talents Tempo inteiro**We from Cross Border Talents are looking for Italian speakers for the role of Customer Support Agent, to work in Lisbon.** **Your Role as a Customer Support Agent** - Answer to inbound calls and customer inquiries - Answering phone inquiries and providing support and direction to customers and resolving customer service issues in a timely and empathetic...
-
Customer Support Agent
2 meses atrás
Lisboa, Portugal Recruitment Apple Lovers Tempo inteiroWe are currently seeking a Customer Support Agent to join our Portuguese team. Details: - **Position**: Customer Support Agent - **Location**: Lisbon, Portugal - **Employment Type**: Full-time **Duties and Responsibilities**: - Provide professional support and ensure customer satisfaction. - Address customer complaints, offer timely solutions and follow...
-
Customer Support Agent
6 meses atrás
Lisboa, Portugal Cross Borders Talents Tempo inteiro**Job Title: Customer Support Agent (German Speaker)** **Location**: Lisbon, Portugal **Job Type**: Full-Time **About Us**: We are a leading company in the BPO, committed to delivering exceptional customer experiences. Our dynamic and multicultural team in Lisbon is looking for a motivated and enthusiastic Customer Support Agent who is fluent in German....
-
Customer Support Agent
7 meses atrás
Lisboa, Portugal Cross Borders Talents Tempo inteiro**Job Title: Customer Support Agent (French Speaker)** **Location**: Lisbon, Portugal **Job Type**: Full-Time **About Us**: We are a leading company in the BPO, committed to delivering exceptional customer experiences. Our dynamic and multicultural team in Lisbon is looking for a motivated and enthusiastic Customer Support Agent who is fluent in French....
-
French-Speaking Customer Support Specialist
5 meses atrás
Lisboa, Portugal Customer Labs Tempo inteiroAre you sure you want to apply for this vacancy without completing your profile? Update your profile here.Lisbon, PortugalFrench-Speaking Customer Support SpecialistWorkster Recruitment is partnering with a top multinational technology firm to hire a French-speaking Customer Support Agent for their Lisbon office.Your Tasks:Communicate with customers using...
-
Customer Support Specialist
5 meses atrás
Lisboa, Portugal Customer Labs Tempo inteiroPosition: Dutch/Flemish Customer Support Specialist Location: Lisbon, Portugal Employment type: Full-time DUTIES AND RESPONSIBILITIES: Assist customers of a video streaming platform using multiple channels as assigned depending on the need (incoming telephone calls, emails and chat) Identify issues the clients are facing, handle complaints, provide solutions...
-
Customer Support Specialist
5 meses atrás
Lisboa, Portugal Customer Labs Tempo inteiroPosition: Dutch/Flemish Customer Support SpecialistLocation: Lisbon, PortugalEmployment type: Full-timeDUTIES AND RESPONSIBILITIES: Assist customers of a video streaming platform using multiple channels as assigned depending on the need (incoming telephone calls, emails and chat) Identify issues the clients are facing, handle complaints, provide solutions...
-
Customer Support Agent
7 meses atrás
Lisboa, Portugal David Kennedy Recruitment Tempo inteiroDavid Kennedy Recruitment is working with a leading multinational technology BPO business which is looking to recruit an Italian-speaking Customer Support Agent for their offices in Lisbon. Position: Customer Support Agent Location: Lisbon, Portugal Employment type: Full-time Remuneration: Base salary **DUTIES AND RESPONSIBILITIES**: - Identify issues...
-
Customer Support Agent
7 meses atrás
Lisboa, Portugal David Kennedy Recruitment Tempo inteiroDavid Kennedy Recruitment is working with a leading multinational technology BPO business that is looking to recruit a German-speaking Customer Support Agent for their office in Lisbon. The successful employee would be managing a social media part of a popular streaming service platform. Position: Customer Support Agent Location: Lisbon,...
-
Customer Support Agent
5 meses atrás
Lisboa, Portugal SIUP Consultoria Tempo inteiroPosition: Customer Support Agent (fluent in Italian) Location: Lisbon, Portugal Employment type: Full-time Remuneration: 1.000 + Bonus DUTIES AND RESPONSIBILITIES: Identify issues the clients are facing, handle complaints, provide solutions and alternatives, guide customers within the time limits Use cheat sheets, guides and protocols provided during...
-
Customer Support Agent
1 dia atrás
Lisboa, Portugal David Kennedy Recruitment Tempo inteiroDavid Kennedy Recruitment is working with a leading multinational technology business that is looking to recruit a Turkish speaking Customer Support Agent for their offices in Lisbon. Position: Customer Support Agent Location: Lisbon, Portugal Employment type: Full-time Remuneration: Base salary. **DUTIES AND RESPONSIBILITIES**: - Ensure customer...
-
Chinese Customer Support Agent
Há 1 mês
Lisboa, Portugal Buscojobs Portugal Tempo inteiroCross Border Talents is recruiting Chinese Customer Support Agents to work in Lisbon, Portugal. Are you passionate about customer support and technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal.Your mission as a Customer Support Agent is to support their...
-
Turkish Customer Support Agent
Há 1 mês
Lisboa, Portugal Buscojobs Portugal Tempo inteiroAre you passionate about customer support and technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal.Your mission as a Customer Support Agent is to support their activities by offering the best quality service to their customers while working with prestigious...
-
Customer Support Agent
Há 6 dias
Lisboa, Portugal David Kennedy Recruitment Tempo inteiroDavid Kennedy Recruitment is working with a leading multinational technology business that is looking to recruit a Turkish speaking Customer Support Agent for their offices in Lisbon. Position: Customer Support Agent Location: Lisbon, Portugal Employment type: Full-time Remuneration: Base salary. **DUTIES AND RESPONSIBILITIES**: - Ensure customer...
-
Customer Support Agent
7 meses atrás
Lisboa, Portugal David Kennedy Recruitment Tempo inteiroDavid Kennedy Recruitment is working with a leading multinational technology business that is looking to recruit a Turkish speaking Customer Support Agent for their offices in Lisbon. Position: Customer Support Agent Location: Lisbon (Alcantra), Portugal Employment type: Full-time Remuneration: Base salary. **DUTIES AND RESPONSIBILITIES**: - Ensure...
-
Customer Support Agent
7 meses atrás
Lisboa, Portugal David Kennedy Recruitment Tempo inteiroDavid Kennedy Recruitment is working with a leading multinational technology business that is looking to recruit a French speaking Customer Support Agent for their offices in Lisbon. Position: Customer Support Agent Location: Lisbon, Portugal Employment type: Full-time Remuneration: Base salary. **DUTIES AND RESPONSIBILITIES**: - Ensure customer...
-
Customer Support Agent
Há 3 dias
Lisboa, Portugal David Kennedy Recuitment Tempo inteiroDavid Kennedy Recruitment is working with a leading multinational technology business that is looking to recruit a German speaking Customer Support Agent for their offices in Lisbon. Position: Customer Support Agent Location: Lisbon, Portugal Employment type: Full-time Remuneration: Base salary. **DUTIES AND RESPONSIBILITIES**: - Empathize with...