Customer Service Agent

3 semanas atrás

Oeiras, Portugal Estoril Sol Digital Tempo inteiro

**We are currently looking for a Customer Service Agent to work in a fast-moving iGaming environment, where the main goal is to provide a high-quality support to our customers and take measures to ensure their satisfaction.**

**Your Challenge**:

- Acquire an excellent knowledge and understanding of the company’s products;**:

- Register, follow up and resolve the customer’ requests;**:

- Provide players with an immediate solution or response to ensure full satisfaction;**:

- Assist the Customer Service Manager and the Team Leader;**:

- Assist and interact with other departments whenever it is required;**:

- Ensure compliance with the laws that regulate the company’s activity;**:

- Develop or participate in individual and team projects that can leverage our brand;**:

- Be a team player in achieving the company ́s and the customer service key**
**performance indicators.**

**Your Requirements**:

- Portuguese speaker (required);**:

- High level of English, both written and orally speaking (required);**:

- Education: Completed high-school or Degree in a relevant area (required);**:

- Strong knowledge of MS **Office **tools and Internet;**:

- At least 1-year experience in a customer service environment (required);**:

- Previous experience in the online gaming industry (highly desirable);**:

- An understanding of betting and a passion for sport will be considered a plus;**:

- Stress-resistant and able to efficiently manage several tasks simultaneously;**:

- Proactive, solution-oriented with focus on detail;**:

- Be a team player but also able to work independently;**:

- Willing to work with flexible hours.**

**Our offer**:
**The opportunity to work in a young and dynamic company that continues to grow in its sector.**:

- Very attractive salary conditions;**:

- A **full-time **contract directly with our company;**:

- Health insurance;**:

- Meal allowance and other benefits.**

**Tipo de oferta**: Período Integral, Integral/Full-time

Salário: 1.000,00€ - 1.500,00€ por mês

**Benefícios**:

- Cartão/Ticket refeição
- Seguro saúde

Horário de trabalho:

- Turno rotativo

Requisito de idioma flexível:

- Português Não Necessário

Tipos de pagamento complementares:

- Bónus de performance
- Health insurance

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