Customer Service Specialist

1 semana atrás


Oeiras, Lisboa, Portugal Workplace Options Tempo inteiro
Founded in 1982, WPO is the largest independent provider of holistic wellbeing solutions.

Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally.

Trusted by 51% of Fortune 500 companies, we deliver high quality care digitally and in-person to over 75 million individuals across 116,000 organizations in more than 200 countries and territories.


Description:

Workplace Options have an exciting opportunity for a Spanish speaking Customer Service Specialist in our Lisbon office. This would be a hybrid working position with a mixture of home and office working days.

Our Customer Service Specialists provide customer service to employees and their families in order to assist in locating and providing resources and referrals in their community.


Responsibilities:

  • Assess the Employee's needs through targeted questioning.
  • Provide a clear explanation of the issues/needs.
  • Obtain desired geographic location for referral search and any personalised criteria.
  • Provide top quality customer service provided in written or verbal interactions with our clients and providers.
  • Perform research, utilising our internal database, websites, and local organisations, in order to locate referrals that meet the client's needs.
  • Perform quality assurance callbacks to our clients.
  • Maintain high quality work in all aspects of the position.
  • Ensure all data entries are complete and accurate, with proper spelling and grammar.
  • Demonstrate excellent customer service skills, providing the caller with friendly, enthusiastic, and empathetic service.
  • Demonstrate excellent knowledge of conflict resolution skills.
  • Demonstrate ability to organise and prioritise regarding crisis versus noncrisis issues.

Requirements:

  • Minimum of a bachelor's degree.
  • Strong Spanish and English written and verbal communication skills.
  • Previous experience delivering information services.

Benefits:

  • Gym reimbursement.
  • Wellness rewards.
  • Training Reimbursement.
  • Access to EAP Benefits.
  • Meal Allowance.
  • Life Insurance.
  • Health Plan.


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