Customer Service Representative

Há 3 dias


Oeiras, Portugal Manning Global Tempo inteiro

Efficient and effective response to German-speaking customer inquiries through all

available channels (phone, chat, tickets, etc.)
- Identify customer needs and ensure that they are taken into account when providing

a customer-oriented service
- Ensure that service level agreements are met by accurately completing the required

tasks and positive communication with all parties involved (2nd line, 3rd line, etc.) to

enable timely problem resolution
- Follow the agreed processes for resolving customer inquiries and, if necessary, make

their own contribution to process improvement.
- Independent management of customer interaction to ensure that all agreed quality

characteristics are met and exceeded.
- Demonstrates appropriate sense of urgency for customer responses
- All other duties as assigned

**Requirements -**:
Strong verbal communication skills in German language (Minimum Proficiency level

- B2+ and above)
- High problem-solving skills
- Should know basics of computer and knowledge of MS Office (Word, Excel, PowerPoint) and

latest operating systems
- Typing 20 WPM and 80% accuracy.Ability to present value-adding solutions to

customers
- High emotional intelligence and soft skills with the ability to serve high-profile

customers
- Achieve goals on time with excellent customer care
- Ability to learn, acquire knowledge and develop yourself
- Experience in a multi-system environment
- Preferably 0-3 -years of experience in a contact center or customer service

environment



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