Customer Service Representative
Há 3 dias
Efficient and effective response to German-speaking customer inquiries through all
available channels (phone, chat, tickets, etc.)
- Identify customer needs and ensure that they are taken into account when providing
a customer-oriented service
- Ensure that service level agreements are met by accurately completing the required
tasks and positive communication with all parties involved (2nd line, 3rd line, etc.) to
enable timely problem resolution
- Follow the agreed processes for resolving customer inquiries and, if necessary, make
their own contribution to process improvement.
- Independent management of customer interaction to ensure that all agreed quality
characteristics are met and exceeded.
- Demonstrates appropriate sense of urgency for customer responses
- All other duties as assigned
**Requirements -**:
Strong verbal communication skills in German language (Minimum Proficiency level
- B2+ and above)
- High problem-solving skills
- Should know basics of computer and knowledge of MS Office (Word, Excel, PowerPoint) and
latest operating systems
- Typing 20 WPM and 80% accuracy.Ability to present value-adding solutions to
customers
- High emotional intelligence and soft skills with the ability to serve high-profile
customers
- Achieve goals on time with excellent customer care
- Ability to learn, acquire knowledge and develop yourself
- Experience in a multi-system environment
- Preferably 0-3 -years of experience in a contact center or customer service
environment
-
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